Teresa Cramer Email & Phone Number

Dallas/Fort Worth Area

• Managed all front office activities to optimize facility workflows and patient management; provided comprehensive administrative support, including appointment management, billing and collections, office administration, and customer service• Facilitated communications and consistently maintained compliance with all confidentiality laws • Created and maintained confidential patient files and implemented EHR systems to automate patient records management• Trained new and existing staff on computer systems and facilitated communication between clinic and system support specialists• Performed data entry, verified insurance (Medicare, Medicaid, PPO, HMO and Work Comp), submitted for authorization, worked with third party payers, explained health care benefits to patients, and followed up on authorizations in a timely mannerNOTABLE CONTRIBUTIONS:• Trained new and existing staff on computer systems, and taught patients about health care benefits.• Improved efficiency by implementing new systems to automate records management

Fresno, California Area And Springfield, Or

• Managed all front office activities to optimize facility workflows, and partnered with managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems• Generated detailed reports focusing on outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning• Verified insurance, educated patients about co-payments, collected and posted money to patient's accounts, obtained authorizations, and worked with the VA to service our Veterans• Hired, trained, and managed personnel in all areas; managed the schedule for the medical specialists; and collected and verified patient insurance information• Prepared and executed all office systems in compliance with Medicare and HIPAA guidelines • Developed expertise with OPS system used for patient billing, insurance, and tracking costs and paymentsNOTABLE CONTRIBUTIONS:• Successfully created, developed, and established a new, detailed patient filing system, as well as a patient information form to be utilized in office calls to medical practices.• Educated patients about their insurance information and obligations• Hired, trained, and managed personnel in all areas

Fresno, California Area

• Founded, owned, and operated a company providing durable medical equipment and orthotics services through referrals from surgeons and doctors, including podiatrists and family practices in the Fresno area• Completed all business start-up activities, developed all policies and procedures• Visited medical practices, surgery centers, and hospitals to develop a network of referral sources and maintain relationships • Managed all business operations, including payroll, banking, accounts payable and receivable, appointment scheduling, and customer service

Fresno, California Area

• Maintained several accounts in a fast-paced professional environment, staying highly organized in order to service each account and still allow time for heavy prospecting • Utilized Customer Relationship Management (CRM) software to effectively manage customer relationships and track account timelines• Visited doctors at hospitals and private medical practices to present and provide information about new products, and to build and maintain strong business relationships • Monitored inventory in hospitals and medical practices, ordered additional inventory through the central office, and maintained accurate par levels for DME productsNOTABLE CONTRIBUTIONS:• The Fresno Team won the company award in 2001 for highest percentage of quota.

Fresno, California Area

• Assisted in coordinating all special events, including planning and promoting holiday events such as Easter, Halloween, and Fourth of July, which were open not only to church members but also the entire Fresno community• Taught and wrote curriculum, and collaborated with faculty, staff and families; wrote and taught summer curriculum to school aged children on Wednesday eveningsNOTABLE CONTRIBUTIONS:• Organized and managed the AWANA Program through the school year for up to 350 students; recruited 25 Section Leaders, facilitated intensive training sessions and leadership meetings, and oversaw delivery of all curriculum.

• Taught Kindergarten in a private school; implemented and wrote curriculum that incorporated both phonic and whole word approach to reading• Planned and coordinated field trips, parent meetings, Christmas programs, and Kindergarten graduation

Dallas/Fort Worth Area

• Wrote and developed curriculum for multiple subjects which met state and district standards • Administered assessment tests and tracked student progress• Collaborated with student teachers, provided mentorship, modeled teaching methods and styles, and maintained records of progressNOTABLE CONTRIBUTIONS:• Selected and served as Grade Level Leader.