Teresa Cross Email & Phone Number

Atlanta, Georgia, United States

• Provides advanced technical support and guidance to a team of IT support analysts, ensuring swift issue resolution and excellent customer service.• Resolves complex technical issues, utilizing advanced problem-solving skills to address escalated matters efficiently, reducing system downtime and enhancing user productivity.• Managed user access to the organization's systems and applications, overseeing the provisioning, modification, and removal of user accounts, ensuring compliance with security protocols and business needs.• Provided user support and guidance, offering assistance and training in system access procedures, and enhancing user awareness of security measures and access protocols.• Conducted regular access reviews and audits to ensure compliance, detecting unauthorized access, and implementing corrective measures to maintain data integrity and security.• Processed access requests promptly and accurately, prioritizing user access needs and ensuring requests were handled within defined service level agreements.• Assisted in the implementation of access control technologies and tools, ensuring their effective integration and providing expertise on their use.• Identified potential security risks related to access control, proposing and implementing risk mitigation strategies to protect the organization's systems and sensitive data.

Greater Atlanta Area

Supports various systems access initiatives. Performs research and fact-finding combined with an understanding of business systems and industry requirements. May act as the liaison among the stakeholders to elicit, analyze, document, communicate and validate business and system requirements. Selects an appropriate business analysis approach across a variety of subject domains. Gathers and clearly documents the business needs (requirements) of clients and stakeholders. Serves as a liaison between the clients and developers to ensure that all technical requirements are identified, if applicable. Works with test coordinators, may facilitate end-user demos, and basic end-user system training. Identifies and documents issues and risks. Critically evaluates information gathered from multiple sources, reconciles conflicts, and decomposes high-level information into details, abstract up from low-level information. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems. Analyzes possible solutions using experience, judgment and precedents. Works under moderate supervision.