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A dedicated and accomplished IT professional with extensive experience encompassing service delivery, incident resolution, change management, vendor management, process improvement, project management, technical support and customer service. Leverages practical experience with strong communication skills, exceling at developing positive relationships with customers to identify their needs and present effective solutions. Exceptional leadership and coaching skills, consistently motivating others toward success. I am a detail-oriented, responsible, customer focused Manager with a get-it-done, high-quality, customer oriented mentality.
Retail Business Services
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System Analyst VRetail Business Services Nov 2019 - PresentUnited States
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Service Delivery ManagerCorning Incorporated May 2014 - Sep 2019Charlotte, North Carolina AreaManaged operational relationships with Managed Service Providers/vendors (MSPs) to ensure service performance meets the defined contract requirements. Served as a central point of escalation for IT business partners, Service Line Directors/Managers, and end users for critical service operations issues. -
Global Service Desk SupervisorCorning Incorporated May 2012 - Nov 2014Corning, NyResponsible for managing Service Desk Operations across North America, Europe and Asia ensuring service level agreements and metrics were met or exceeded. Regular review of data to ensure proper staffing levels are maintained and goals are achieved. Creation of reports to measure success and opportunities for improvement. Implemented KPIs to ensure goals are met and progress is being made. Motivate team to consistently improve on goals frommonth to month.
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Supervisor Desktop SupportCorning Incorporated Dec 2010 - May 2012Hickory, NcAssist the Global Field Services Manager with the management of desktop support team including planning and management of technical resources. Provide leadership, technical guidance, training and mentoring to desktop support technicians to include day-to-day supervision and support of the team. Monitored ticket queue to ensure Service Level Agreements (SLA’s) are met and that proper documentation procedure is followed. Ensured proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues.
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Senior Desktop AnalystCorning Incorporated Oct 2007 - Dec 2010Hickory, NcResponsible for the effective acquisition, installation, maintenance and use of desktop technology in a Windows environment. Frequent use and application of technical standards, principles, theories, concepts and techniques. Provides solutions to a variety of technical problems of moderate scope and complexity
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Senior Technical AnalystSungard Asset Management Systems 1993 - 2007
Teresa Day Skills
Teresa Day Education Details
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Bluefield State CollegeComputer Science
Frequently Asked Questions about Teresa Day
What company does Teresa Day work for?
Teresa Day works for Retail Business Services
What is Teresa Day's role at the current company?
Teresa Day's current role is IT Asset Management | Service Delivery Manager | Customer Service Manager | Senior Desktop Engineer.
What is Teresa Day's email address?
Teresa Day's email address is te****@****ing.com
What is Teresa Day's direct phone number?
Teresa Day's direct phone number is +182890*****
What schools did Teresa Day attend?
Teresa Day attended Bluefield State College.
What skills is Teresa Day known for?
Teresa Day has skills like Active Directory, Windows Server, Windows 7, Disaster Recovery, Data Center, Integration, Product Management, Vendor Management, Software Documentation, Leadership, Program Management, Wireless.
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Teresa Day
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