Teresa Diservio, Pmp Email & Phone Number

Glen Allen, Va, Us

Richmond, Virginia Area

Represent the Medical Management Department's Business Units on Enterprise-wide projects with a focus on decreasing cost of care while increasing quality of care. Act as a Project Manager for Medicare, Medicaid, and Commercial lines of business, facilitating the Care Management Department's readiness to adapt to changes in business workflows and processes. Using the WellPoint EPMO guidelines, manage projects through the SDLC life cycle. Currently specializing in Case Management and Utilization Management projects, with an emphasis on compliance and regulatory functions.

Creating voice over recordings for commercials, training videos, and eLearning courses. I still do this if and when I have time!!

(Job change due to re-organization)In this position, did project work and communications work with the Senior business unit of Medical Management only. Worked with Medical Management Operations and Infrastructure associates to facilitate changes that resulted from projects and vendor initiatives. Supported and developed SharePoint sites to facilitate centralization of information and processes.

Create instructional materials for clinical and non-clinical staff on medical conditions, condition management, and recommended lifestyle and behavioral changes. Also, create instructional material on systems used to provide disease management care by call center staff, including nurses, exercise physiologists, pharmacists, and registered dieticians. Collaborate with physicians and medical staff to ensure accuracy of training materials and data to maintain compliance with California Board of Nursing's CEU program.Managed projects to revamp training for the ComplexCare Nurse Case ManagersSuccessfully developed many clinical learning modules including

Performed training on proprietary and off-the-shelf software applications and insurance claims systems. Performed all phases of the training process following SDM methodology and using the ADDIE design model. Learners included all levels of the organization.Successfully completed documentation and training on a new software application to track and report on information that pertains to HIPAA Privacy lawsCreated WBT Call Center Guide for the medical review nursing staff

Marketed and delivered training to corporate clients covering many vertical markets, including Medical, Manufacturing, Government, and Service companies. Provided training for clients on various PC Applications throughout the mideast region of the US. Performed all phases of the ADDIE design model. Contracted through several training companies to deliver software training to their clients Successfully completed the rollout of Windows 95, Lotus Notes, and Database training for administrative, supervisory, and nursing staff at Mary Washington Hospital Successfully completed a 34-month start-to-finish project for the Virginia ABC Board through Modis, Inc. from April 1998 through December 2000 Received Instructor Accreditation from Virginia Department of Criminal Justice Services

Performed sales of Training Administrator Software and all related products and services. Provided post sale support and service. Conducted half-day seminars and performed product demonstrations/presentations for customers and prospects nationwide. Worked with HR departments of clients in many markets including manufacturing, medical, and education.Performed sales seminars throughout the country to increase software salesSalesperson of the month in June, 1995, setting a new company sales recordDale Carnegie Training

Performed sales of all Dale Carnegie Courses, seminars, and services. Provided assistance with classroom instruction, half-day seminars, and customization of course topics for clients. Performed seminars on team building, selling, communication skills, and problem solving.Presented sales seminars to promote sales of Dale Carnegie training coursesConducted in-house seminars within organizations to analyze clients' needs

Established and maintained salon accounts through the consultative selling cycle. This included providing customer service and support to existing and prospective accounts. Held educational demonstrations and seminars to educate customers on the chemical makeup of products. Trained stylists on product uses and application, benefits, and selling techniques.Expanded account base over 500% during an eight month periodWon several sales contests, including salesperson of the month

Sold and trained on Sharp office products on the Virginia State Contract. Performed soft skills training for internal associates. Provided sales support, including product presentations, coordination of trade show events, acted as a liaison between sales staff and customers.Salesperson of the month

Associates, Dental Assisting, Dental Radiology

Studied economics and business, as well as health, dental assisting, dental radiology, dental materials, and other liberal arts courses.

Dental Assisting And Radiology, Dental Assisting And Radiology

In addition to various seminars, I have completed the following formal education and training.

College Preparatory, College Preparatory

Completed grades 9 - 12