Managing Svp, Chief Operating Officer - Bci Miami / Bci Securities
CurrentProvide strategic insight and execute transformational goals aligned with the Banco de Credit e Inversiones Miami Branch (BciM) and Bci Securities (BciS) overall objectives. Lead the Loan Operations, Wire Transfer, Documentation and Administration Teams within the International Bank Branch, as well as the Client Service and Finance Teams within the U.S. Broker Dealer / Investment Advisory entities. Drive operational capabilities to surpass customer satisfaction, enhance the client experience and reinforce client retention for High Net Worth Individuals, as well as Institutional Clients. Assess and implement improved processes, new technologies and initiatives while collaborating with Senior Management leadership.