Teresa F. Email & Phone Number

Sherwood Park, AB, CA

Sherwood Park, Alberta, Canada

Nanaimo, British Columbia, Canada

• Strong ability to inspire team, make critical decisions, delegate appropriate responsibilities, and achieve results with all 60+ hospital team members
• Empower Veterinarians to live their goals through continuing education and positive work environment.
• Collaborated with my leadership team to ensure efficiency in hospital flow and day-to-day operations
• Created and lived CIVEH Mission and Values Statement
• Trained leads to recruit, hire, and onboard passionate, dedicated staff, low turnover ratemaintained at +/- 5% in two years
• Oversaw the scheduling of all hospital staff

Nanaimo

• Assisted current Practice Manager with recruiting and onboarding, support staff and veterinarians
• Completed payroll for 20 employees ensuring they were paid accurately and on time
• Effectively used exception reporting to keep PM informed
• Utilized a variety of analytical techniques to solve complex problems
• Helped to develop in hospital policies and procedures
• Communicated with credibility and confidence

• Assisted with admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments
• Documented and maintained proper medical record keeping.
• Triage Emergency phone calls
• Assisted doctors and RVTs with patient triage on presentation, examinations, diagnostics,treatments, and procedures
• Ensures all client documentation is complete and updated
• Updates and tracks submitted lab samples and advises the doctor when results are received.

• Coordinating patient care through the clinic
• Assisting physicians
• Completing inventory
• Answering the phone
• Maintaining electronic medical records
• Including patient charts

• Facilitate effective communication between clients, our team, and external collaborators
• Provide superior and prompt client service in-person, on the phone, and by email
• Analyze client accounts to prepare for activities that support growth and businessdevelopment for the Wealth Management Advisor and team
• Carry out transactions within all accounts including deposits, withdrawals, transfers, and FXexchanges
• Open new client files and manage existing

• Reviewing loan applications to ensure they contain all required information and documents
• Working with borrowers to develop and execute loan terms, including interest rates,repayment schedules, and collateral requirements
• Reviewing financial statements to assess the borrower’s ability to repay loans
• Preparing all necessary documentation for loans, including loan agreements, promissory notes,security instruments, and other legal documents
• Reviewing loan applications to determine whether they meet the bank’s lending criteria

• Drove sales through leveraging business acumen
• Nurture talent & lead team: Engage the hearts and minds of the team and support theirdevelopment to reach their personal best, both as individuals and as thriving teams
• Inspired others: became a dynamic brand ambassador dedicated to driving and achievingresults through my team
• Community: integrated the business with the community to create better moments inpeoples’ lives, from our partners to our customers, communities, and the planet.