Teresa Smith, Shrm-Pmq, Hrp, Fpp, Pfa, Fds Email & Phone Number

United States

Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes.

Orlando, Florida Area

• Conduct business reviews with customers to Identify significant process improvements, hard and soft cost savings, and/or a full Total Cost of Ownership.
• Empower clients and prospect with our HCM solutions and service to meet their Business Initiative’s and Strategies.
• Collaborate with internal and partners to support a great client experience.
• Having been a Project Manager and Implementation Specialist with ADP, I know the value of a systematic approach to a successful transition of information from Sales to Implementation and I help deliver this approach.
• Demonstrate proposed solution and technology, while offering expertise on Business Process Improvements, Workforce Management and Business Process Outsourcing (BPO).
• Advisory Board, Co Development of an App for internal scheduling to increase sales effectiveness.

Orlando, Florida Area

• Managed and ensured that projects in Implementation were being delivered within timelines established with client.
• Controlled the process from start to finish including; project budget, client needs and managed Implementation Specialist assignment and productivity.
• Ensured level of service provided to clients were of the highest standard, throughout the entire process.
• Worked with Senior Management, Sales, and Implementation Specialists, ensuring the success of the implementation. Engaged third parties when necessary.
• Facilitated conference calls with sales, Implementation Specialist, and client to kick off implementation.
• Managed implementation process and ensured a smooth transition to service.

Orlando, Florida Area

• Conducted Workforce Management analysis with clients, identifying system and hardware needs.
• Facilitated and lead meetings with clients and reviewed orders to ensure accuracy.
• Programmed database to clients business needs, meeting the clients goals and timeline.
• Programmed hardware, performed onsite testing and installation of hardware and software.
• Engaged third parties and internal partners when needed. Validated the success of the project through multiple testing periods. Trained client on solution and ensured implementation was successful.
• Transitioned client to support team. Collaborated with partners, internal and external, for success of client.

Georgia

• Maintained network administration, hardware and software support for a large hospital with 45 offsite physician offices.
• Managed a team of hardware and software support specialist.
• Managed innovative efforts through the Y2K transition that led us into the new millennium and changed the way the hospital did business.

DOD

• Managed various roles and responsibilities with the Department of Defense - Federal Government; Wright Patterson Air Force Base, VA Hospital and Defense Electronic Supply Center.
• Delivered reliable, high stake projects.
• Maintained hardware and software support.
• Growth through Upward Mobility Program.

Education record

Education record