Teresa Higgs Email & Phone Number

Greater Oxford Area

Harwell, Oxfordshire

• Designing and developing new training courses and materials in conjunction with subject matter experts.• Managing a number of courses in the portfolio and ensuring the content is updated as required and project manage any rewriting or changes to materials.• Organising training courses – including scheduling, venue liaison, trainer liaison, managing delegate bookings and payments, reporting as required.• Facilitating training events both online and face-to-face.• Analysing feedback and training requirements to deliver and develop an effective training programme for customers while taking account of improvements in wider training techniques and methods.• Assessing trainer performance, and supporting trainers in their work towards certification.

• Developed and delivered marketing plans for existing and new products and services.• Worked closely with service managers to translate complex information into tangible marketing outputs, to meet their business targets and support the sales teams.• Established a naming convention for a group of new services and secured associated trademarks, working with legal teams.• Played a major role in developing and migrating content to a new corporate website. • Acted as a brand evangelist developing compelling content to increase the profile and usage of Jisc’s services across print, digital and communications channels.• Supported engagement opportunities through customer-focused events – including programme development, promotion and metric analysis.• Liaised with external suppliers and internal delivery teams producing effective marketing outputs e.g. an animation, video, branding, internal training and comms on schedule and within budget.

• Prepared and delivered marketing plans for a number of products and services – including the relaunch of a major videoconferencing service. Activities included communications, collateral, digital content and copy.• Managed multi-channel communications to support planned and unexpected service changes, including reviews, closures and FAQs. • Played a key role in the producing a corporate magazine, Janet News, managing the editorial board, preparing briefs, commissioning articles, writing articles, liaising with designers, proofreading and editing. Led a tender exercise, worth £30k, for a new design and print supplier.• Managed social media activities during a major national conference.

Prepared and delivered the marketing plan for Defra's Water Technology List.• Managed a small team and co-ordinated input from technical staff to produce marketing collateral including flyers, case studies, website content and email campaigns.• Developed relationships with trade associations and other third party stakeholders.• Increased awareness of the scheme to manufacturers and end-user businesses resulting in an approximate increase of 85% in the number of products.• Forged a successful partnership with Water, Energy & Environment magazine to produce its annual Water Efficient Solutions publication: secured articles from key stakeholders such as Envirowise, WRAP, the Environment Agency and Defra including ministerial forewords, and negotiated subsidised advertorials for associated product manufacturers.• Wrote and distributed a six-monthly e-newsletter to product manufacturers via Dotmailer.• Liaised with editors to secure articles and press releases within trade press. • Managed a PR agency to deliver effective press coverage in key publications and media.. • Liaised with internal and external IT teams to support the migration of the website to Businesslink and then gov.uk as part of the single government website programme. • Organised conference and exhibition for over 100 delegates and key industry speakers.

• Worked on a number of key corporate and external programmes with responsibility for the delivery of all marketing outputs/outcomes against objectives.• Managed internal marketing teams and external design, print, PR and market research agencies.• Significantly expanded the suite of corporate literature, worked with technical teams to secure copy, undertook proofreading and editing and ensured that brand guidelines were followed.• Involved in a refresh of the corporate website - sourced, wrote and edited text and uploaded content to ensure that the launch deadline was met.• Developed email text and PR articles for water efficiency communications campaigns for WRAP which were delivered through partnerships with Anglian Water and Thames Water. Liaised with regional stakeholders to increase awareness of the campaigns.• Proofread and edited case studies for the recycling, hospitality and food service sectors for WRAP.• Produced presentations, and the Resource Efficiency E-publication tool as part of the Business Resource Efficiency Hub on the WRAP website.• Successfully promoted air quality services developed within an EU project using emails to potential users, webinars, social media and the website. • Sourced, interviewed and wrote 16 Associate Case Studies for the Technology Strategy Board’s Knowledge Transfer Partnerships programme.

• Organised PR for the Department of Transport’s Safe and Fuel Efficient Driving programme’s first driver of the month award which lead to publicity on national radio.• Produced a promotional video for use at launch events for the Department of Health’s National Joint Registry. This included scriptwriting, developing storyboards and liaising with senior NJR board members and the film crew. • Managed and delivered marketing activities for the Department of Trade and Industry’s BIO-WISE Programme.- Organised and managed the first Impact Assessment Survey- Liaised with the media network to increase awareness of the Programme- Managed the 2001/02 annual conference

• Successfully organised 20-30 events a year for the UK Government’s Environmental Technology Best Practice Programme with budgets from £5k-£20k per event.• Managed an outward ten day clean coal trade mission to India which included seminars and site visits in four locations for 13 UK representatives plus Government officials. Also managed a five day inward clean coal trade mission for 12 Indian delegates and organised visits to five industrial sites. • Arranged a textiles conference for 70 delegates drawing together the work of two government programmes.• Arranged the 3rd international wood conference in Glasgow which included a two day conference, one day of workshops and two days of site visits for around 180 delegates.

Education record

Btec National Diploma In Business & Finance

Education record