• Travel logistics: arranging visas, flights and accommodation • Consolidate CEO´s expenses • Daily management: scheduling of meetings, correspondence, and note-taking, organizing conference and video calls • Liaising with business contractors, managing petty cash • Preparing Board presentations with detailed breakdown and analysis of revenues, producing documents, briefing papers and reports• Onboard new employees

- Assisting RMs with KYC procedures- Trade entries - Trade bookings - Liaising with custodian banks on clients statement reconciliation - Application submission to custodian banks- Liaising with the compliance team on all queries regarding background checks- Assisting with travel and expenses for the sales team.

- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff- Support the team with sales, customer service, customer issues and repairs- Train staff about selling techniques, teach them about the brand, its history and products, clientelling, keep contact with customer base at all time- Organize back office and stock for better sales efficiency- Keep stock clean and organized, merchandise tagged for inventory

-Greets customers including answering phones and directing customer inquiries-Answers routine billing questions/issues from customers-Back office activity-Receives and processes all payments according to standard procedures.-Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits

-Assist hotel manager to ensure high quality guest service provision-Schedule employees to ensure all stations are manned appropriately-Supervise hotel staff to ensure the provision of excellent customer services-Oversee daily accounting procedures-Manage conflicts and resolve issues in accordance to the hotel’s protocols-Organize meetings and events

- Ensure that the SPA services covering professional wellness, health spa, and specialist treatments are meeting international standards and norms for the industry recommending where necessary changes and upgrades to the SPA services-Manage and organize the schedules of the treatments and also the staff-Annual marketing and promotions plan for Spa- Constantly liaise with external service providers such as product manufacturers, SPA and treatment equipment suppliers, health and safety inspectors, contract services and training specialists to ensure that the facilities provided by the SPA are up to the required level-Manage the procedures, reservations, and billing for guest SPA use, including guest reservations for SPA treatments, use of general facilities, and to ensure accurate check-in, reception, and check-out procedures with guest relations/ front-office- Plan and manage the activities of the SPA department which include internally the housekeeping services, laundry and cleaning services, engineering maintenance, Food and Beverage services, Guest Relations and the resort Reservations department.

-Meet with clients to identify their needs and to ensure customer satisfaction-Event planning, design and production while managing all project delivery elements within time limits-Propose ideas to improve provided services and event quality-Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, equipment, etc-Managing budget, vendors, venues and all the little details that go into planning a wedding