Teresa Jowle Email & Phone Number

An enthusiastic and determined service improvement lead with extensive experience working in customer service, HR Shared Services, project delivery and training environments. I am accomplished in Value Stream Mapping, payroll, complaints, recruitment, document maintenance and control, SharePoint, ISO 9001 2015 and project delivery. Highly effective at problem solving using analytical reasoning, managing and delivering change, identifying improvement opportunities through Value Stream Mapping and process analysis. Formally trained as a Lean Six Sigma Black Belt & APM PMQ I am proficient in change management and project delivery as well as demonstrating a robust approach to data-based decision making. Skills:APM PMQValue Stream MappingChange ManagementISO 9001 2015Service ImprovementCoaching and DevelopmentProject Management MinitabProject Methodology Training DeliverySAPSAP SuccessFactors SAP CRMLean Six SigmaAPM PMQCommunication and Stakeholder ManagementPayrollMicrosoft VisioMicrosoft Excel Data Analysis Identification of wastes and process inefficiencies Customer Service Complaints HR Shared ServicesSpecialties: Project Management, Value Stream Mapping, Change Management, ISO 9001 2015, HR practices, coaching, training and development.

Listed skills include Minitab, Six Sigma, Logistics, 5S Implementation, and 14 others.