Hard work, attention to detail and the ability to pull a struggling project into the winner's circle has earned myself a promotion to Program Manager. I now lead and direct a team of Project Managers ensuring the overall management of projects adhere to a process driven framework. I have worked closely with upper management and IT to develop and implement a user system to organize and mainstream project information. I also have an active involvement with operational excellence to work on providing continuous improvements by introducing project management processes and setting organizational goals.Carry out the development of guidelines and management of centralized servicesLiaise with senior executives and managers across the company as well as external customersConceptualize and execute project plans to identify and resolve key issuesCross-functional leadership and team building skillsEffectively direct all phases of project processes

I have a role with many hats! The business is Contract Manufacturing with Rx, Medical Device and Skincare. My main focus is Project Management. I work in a cGMP compliant facility and we adhere to strict SOP guidelines to ensure top notch quality! I am dedicated to providing my clients and my company with outstanding service. Their successes are both dependent on my support and I only believe in giving everything I have! Plan and monitor all phases of process driven projects from Initiation to CloseImplement comprehensive tracking processes to monitor project performanceDevelop project plans and identify key issuesDevelop good working relationships with stakeholders at all levels to build consensusSuccessfully manage projects of many sizes and budgets

My position as a Contract Packaging Account Manager helped me develop experience in managing and maintaining exceptional relationships with important clients. I consistently demonstrated an ability to achieve and exceed targets. My knowledge of account management includes the ability to correctly identify and understand clients’ business goals and develop customized strategies and plans for each to allow them to meet their goals quickly and efficiently. I provided outstanding customer service as well as following through to ensure excellence was achieved inside the organization. I am able to build up long-standing relationships with potential customers at the same time as providing service to existing accounts.Brand DevelopmentDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsOperate as the lead point of contact for any and all matters specific to accountsCommunicate clearly the progress of initiatives to internal and external stakeholdersEnsure all projects are on-time, within scope and within budgetUse appropriate verification techniques to manage changes in project scope, schedule and costsPlan, direct and coordinate activities of multiple projects ranging in value

Staff SupervisionCustomer Care