• Managed and rapidly scaled three major transportation access programs, valued at over $18MM, by adapting Lyft and DoorDash's technologies and business service offerings. These nationwide programs enabled 120K+ free rides and 585K+ free deliveries annually to support the whole-person health of underserved populations in over 2,100 cities and towns.• Oversaw programmatic, reporting, and fiscal management for over $3.5MM in annual grants for 95+ agencies; including building out-of-the-box toolkits and providing training to enable network and community nonprofit leads to localize, quickly prototype, and iterate upon to deliver high-quality customized coordinated care programs to over 50K people. • Convened strategic planning efforts to prioritize health equity through coalition building, fundraising, communications, and policy work. Generated content, managed data, and evaluated impact initiatives to complete donor reporting, measure and improve upon KPIs, and better provide service delivery to support client needs. • Organized 211 network engagement by promoting information and tools; coordinating and planning key meetings, events, and conferences; and managing the collection of data and information from the 211 network. • Supported essential 211 internal and external communications, resources, and web assets, including developing content and making changes to www.211.org.

• Managed $3.1MM budget, including overseeing supply chain management, forecasting, and program delivery strategy for reaching 300K underserved students annually. Co-launched a series of innovative Long-Term Recovery project proposals, doubling organizational education resources for younger audiences.• Supported major funding transition of existing programs by collaboratively overhauling national program strategy, identifying new funding streams, and reducing program costs by 38%. • Led subsequent program and product redesign initiatives that prioritized equity policies, user-centered feedback, cross-sector collaboration, and cost reduction efforts to validate efforts prior to reintroducing comprehensive new programs and products to market.

• Supervised the logistics, administration, and curriculum resources of national youth preparedness programs to train over 300K students annually. Led continuous improvement enhancement process for preparedness programs.• Ensured consistent program implementation across 60 regions by leading new training and onboarding processes, ongoing communications and site visits, national trainings and webinars, and in-person conferences. • Managed all national youth preparedness reporting systems to track progress towards donor data needs and organizational priorities. Monitored region progress by performing quality control and analysis to compile monthly reports, which were presented to senior leadership and included in bi-annual donor reports.• Oversaw national ordering and inventory of over 300K supplies annually by supporting procurement and contracting processes needed for program development and implementation. • Represented the organization in youth education presentations and meetings. Co-led two collaborative workgroups – metrics and engaging diverse audiences – with national youth education organizations.

• Managed and reported on all substantive outputs for the Red Cross Community Resilience Coalitions (CRC) grant, a United Nations Office for Project Services/ Wal-Mart joint-funded grant piloting a global initiative to enable communities along the Gulf Coast to initiate and sustain resilience activities by coordinating the engagement of networks to build both individual and community resilience. • Provided program support to Red Cross regions to boost local coalition building, smoke alarm installations and preparedness education, promotion of Ready Rating and overall business readiness resources, and the development of additional “do it yourself” tools to enable sustainable resiliency from the local level. • Created and piloted “Small Business Continuity and Resilience Workshops” across the Gulf Coast to meet requested local needs of small businesses and nonprofits to provide expertise and support building their business continuity plans. Trained presenters to implement the pilot workshop while reinforcing the interconnectedness of resilience from personal, organization, and community-wide levels – building readiness capacity and potential beyond just the Home Fire Campaign. • Contributed to successful nationwide implementation of the Home Fire Campaign program by providing technical guidance to the field and supporting existing program management needs, especially by developing materials that support the appointment-based model, the fire-department direct model, and the successful on-boarding and training of new staff, volunteers, and partners.

• Served as the Subject Matter Expert for the Eastern Missouri Region and the Western Missouri Region of the American Red Cross by overseeing the overall administration of all mass care programs in sheltering, feeding, bulk distribution, and reunification.• Transformed strategic performance expectations by identifying and addressing gaps in statewide Red Cross mass care planning efforts. Developed and standardized processes, in accordance with national guidance and molded to fit local needs, ensuring statewide service delivery consistency.• Represented the American Red Cross on external state level committees under Missouri Voluntary Organizations Active in Disaster (MoVOAD) and at conferences, seminars, and public events. Cultivated key, external relationships and co-chaired the Missouri State Mass Care Committee and the Missouri Access and Functional Needs Committee. Chartered two subcommittees that authored and reviewed state level mass care plans. • Identified and addressed inhibiting gaps in volunteer capacity and leadership. Collaborated on an internal team that overhauled all national Red Cross sheltering training doctrine/forms, generating an increased local and national prioritization for people with access and functional needs during disasters. • Maintained programmatic oversight of Missouri’s two regional National Shelter Systems databases. Trained staff and volunteer managers to maintain accurate data and negotiate other contracts, Memorandums of Understandings (MOUs), and Memorandums of Agreements (MOAs). Ensured all mass care contracts, MOAs, and MOUs with state, local and tribal partners were in compliance with national standards and reflected current Red Cross policies and procedures.• Coordinated Red Cross participation in state level exercises, including collaborating on the initial design team for the 2016 National Mass Care Exercise.

• Oversaw life-saving emergency preparedness programs through community canvassing events, marketing campaigns, and educational workshops. Measured program efficacies by collecting and analyzing impact-based data to generate reports that drove decision making for donors and senior management. • Served as an All Ready Campaign steering committee member, a local initiative focused on helping residents of the bi-state area find information and resources to become better prepared, that won a FEMA Citizen Corps Honorable Mention. Designed and managed All Ready’s “Train the Trainer” program. Train the Trainer educates and provides all necessary materials to empower staff of local nonprofits serving individuals with access and functional needs to teach consumers how to become better prepared. • Interviewed and trained regional volunteers, interns, and AmeriCorps members to deliver programs. Supported and supervised AmeriCorps members, ensuring that goals were met and work complied with federal grant guidelines. • Assisted in the development of preparedness strategies, departmental goals, and national initiatives to effectively utilize minimal resources to best meet client needs. Managed local Red Cross preparedness grants that were received across the region. • Served on the steering committee for the inaugural and second annual “Emergency Preparedness Academy.” Created marketing materials, selected speakers, coordinated volunteers, and supported event operations for these nationally recognized Academies that hundreds of professionals attended. • Served on the curriculum committee for the Pillowcase Project, a Disney grant funded program that teaches third graders preparedness skills. Recommended feedback, tested effectiveness of training materials, and provided expertise on evaluation metrics. Selected to assist with subsequent projects, launching the program from a small-scale project to a national Red Cross initiative replicated in every region.

• Motivated individuals and communities to take personal, emergency preparedness action by facilitating educational workshops. Presented life-saving preparedness presentations and trained individuals and families at events and fairs.• Coordinated and completed outreach to at-risk communities measurably increasing the accessibility of preparedness information for seniors and adults across the Saint Louis area.• Responded as a caseworker to local and national disasters, helping individuals and families recover from devastating impacts from home fires, hurricanes, and severe weather incidents.• Developed training and onboarding materials for future AmeriCorps NPRC members. Fostered relationships with other local AmeriCorps programs to collectively work together to reach similar clients with life-saving information.

• Advocated for low-income elementary school students and their families on both the state and local levels. Assisted with creation and editing of grant proposals and outreach materials.• Jointly organized a rally to raise awareness on state budget issues affecting low-income youth.• Arranged and participated in personal meetings with state representatives and legislators advocating on issues affecting the education, health, and opportunities of elementary school students.• Researched information to deepen grant proposals. Reviewed and edited final grant proposals prior to submission.