Teresa Leon Email & Phone Number

Buenos Aires Province, Argentina

Argentina

• Manage Design Services operations using ServiceNow to handle 10,000 annual global requests, as well as overseeing the PR on-site team
• Author or update essential documents such as service catalogs, operational manuals, SLAs and response templates
• Work with customers to help them get better use of our services, and lead cross-team collaboration towards customer success
• Analyze data and drive initiatives to improve our services
• Coach staff, provide meaningful feedback, and ensure timely completion of the annual performance review
• Act as a Brand Ambassador to ensure consistency across the organization

Argentina

• Designed new services tailored to clients' needs and established teams from scratch to deliver them, ensuring customer satisfaction and cost reduction
• Oversaw the hiring and training of 40 personnel across four teams providing Proposal, Design, UX/UI, and Communication services, building highly skilled and motivated teams that achieved targets and exceeded expectations
• Authored service catalogs, procedure manuals, role profiles, and SLAs, ensuring consistency and clarity across all services and team roles
• Defined workflows to ensure excellence in service delivery and alignment with business goals and customer needs, and tracked results to ensure continuous improvement and optimization of resources
• Analyzed data and implemented changes to optimize team performance, using metrics such as service delivery time and customer satisfaction scores
• Managed change management plans for the implementation of new tools, such as G-Suite for more than 6,000 users and Phoenix app for 200,000 users in 150 countries, ensuring minimal disruption and maximum adoption

Argentina

• Designed and implemented communication and change management plans for major office moves for Prisma, Coca Cola, and the Buenos Aires City Government, ensuring smooth transitions for all stakeholders involved

Sídney, Nueva Gales Del Sur, Australia

Puerto Rico

Edited all the articles.Corrected aspects related to editorial design.

Argentina

• Designed and implemented the marketing plan
• Authored and/or translated internal and external corporate communications such as training materials, brochures, newsletters, press releases, articles, opinion columns and reports
• Organized events, conceptualized and measured results of campaigns, and managed media relations

Argentina

• Designed and implemented communication plans, which involved writing internal and external corporate communications such as responses for the customer support team, manuals for users, trainings, campaigns, press.
• Managed crisis and public relations with media, government, and NGOs

Argentina

• Wrote internal communications and e-learnings for new joiners and user onboardings, organized events and developed offline marketing campaigns

Argentina

• Designed internal communications
• Presented proposals for potential clients

Bachelor Degree In Communications, Communication And Media Studies

Certification, Alteryx Designer Core

Certificate, Six Sigma Green Belt

Certificate (80 Hs), Digital Marketing | Social Media