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As a client-focused and results-driven professional, I’m passionate about creating meaningful customer experiences that drive satisfaction, retention, and revenue growth. My strength lies in leveraging strategic relationship-building and data-driven insights to deliver personalized solutions that help clients achieve their goals and maximize the value of our partnerships.With expertise in analyzing customer journeys and implementing impactful strategies, I’m committed to driving customer success and fostering long-term relationships.Key Expertise & Achievements:• Customer-Centric Solutions: Adept at identifying client needs and crafting tailored solutions that enhance satisfaction, improve retention rates, and drive account expansion.• Data-Driven Insights: Proficient in using CRM platforms to track and analyze customer data, providing insights that inform decision-making, optimize customer journeys, and fuel business growth.• Cross-Functional Collaboration: Demonstrated success in working with sales, marketing, and product teams to ensure seamless implementation of sales initiatives and maximize operational efficiency.• Proactive Client Engagement: Proven track record of driving customer success through proactive outreach, personalized service, and implementing effective upselling strategies to grow accounts.• Leadership & Mentorship: Experienced in leading and empowering teams to exceed performance metrics, coaching them to deliver superior customer experiences while fostering a culture of continuous improvement.• Adaptable & Remote-Ready: With extensive B2B experience, I’m highly adaptable, thriving in remote or hybrid environments where I enhance client engagement through effective virtual communication and relationship-building.Areas of Focus:• Customer Retention & Satisfaction• Account Expansion & Upselling• CRM Systems & Data Analytics• Team Leadership & Mentoring• Virtual Client Engagement & Remote CollaborationI am always looking for ways to strengthen relationships and help clients achieve their business goals. Let’s connect if you’re looking for a customer success expert who can drive exceptional client satisfaction and revenue growth through strategic insights and tailored solutions!
Amada Senior Care Eastern Nc
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Senior Care AdvisorAmada Senior Care Eastern Nc Mar 2019 - PresentRocky Mount, North Carolina, United StatesIn my role, I guide customers through selecting optimal care options, simplifying complex information to meet their specific needs and preferences. By building strong relationships with elder law attorneys, senior living communities, financial professionals, geriatric care providers, and other long-term care planning and healthcare resources, I acquire new leads and referrals, contributing to long-term customer success and satisfaction.Also, I deliver exceptional care service by promptly addressing inquiries, resolving issues, and ensuring a high level of satisfaction. Through effective outbound prospecting calls, I secure appointments, communicated value propositions, and consistently followed up on leads to ensure engagement. My collaboration with cross-functional teams ensure seamless implementation of sales initiatives, contributing to business growth and driving improved customer experiences.Key highlights from my time in this role involved:• Doubled revenue growth in two years through market analysis and relationship building.• Grew client base by 50% in a new territory within one year by managing sales, staffing, and care.• Increased client acquisition by 40% using CRM tools for lead tracking and customer interaction.• Exceeded sales targets through strategic customer engagement and upselling.• Developed expertise in in-home care services and pricing, effectively communicating value propositions.• Improved internal relationships, enhancing the start-of-care process and client management.• Led a team that surpassed client acquisition goals in a new territory, boosting customer success.• Created sales presentations and contracts for senior housing communities, driving successful negotiations.• Managed multiple projects, delivering results with minimal supervision and ensuring high customer success standards.
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Branch Manager/ Business Development RepresentativeKelly Sep 2015 - Mar 2019Rocky Mount, North Carolina, United StatesIn this role, I established a regional sales network in Eastern NC by executing targeted cold-calls and building lasting relationships with potential customers and vendors, which significantly increased market penetration. By retaining major accounts and fostering trust-based relationships focused on meeting clients' production goals, I was able to strengthen customer loyalty and drive long-term business growth.To enhance team efficiency and service quality, I implemented streamlined processes and procedures, leading to improved operational performance. Additionally, I forged strong connections with C-suite executives, aligning business requirements with strategic goals and promoting collaborative problem-solving efforts, further supporting organizational success.Following are my key contributions to the role:• Increased regional revenue by 40% in two months through strategic client engagement and sales initiatives.• Boosted new accounts by 15% and grew business by 35% in one quarter by revitalizing dormant client relationships.• Led the hiring and training of over 50 employees after conducting 100+ client and candidate interviews for a national contract.• Managed a team of 5 recruiters, 2 account executives, and support staff to meet client staffing needs, building trust-based relationships.• Diversified the business portfolio by strengthening key client relationships and enhancing long-term partnerships through strategic account management. -
Account ManagerVbs Inc. Material Handling Equipment 2012 - 2015Rocky Mount, North Carolina AreaDuring my time here, I managed an aggressive pipeline to consistently meet and exceed monthly and quarterly sales quotas, ensuring steady revenue growth. By leveraging CRM software, I personalized executive communications, which enhanced client engagement and retention. In collaboration with cross-functional teams, I tailored solutions for clients that boosted upsell opportunities and maximized revenue potential.Through targeted market research, I refined prospecting strategies, resulting in significant client base expansion. I also sought continuous process improvements, which increased sales effectiveness and operational efficiency, further driving overall business success.An excerpt from the tenure includes the following:• Expanded product offerings to 50 clients, securing 15 new signings.• Improved customer satisfaction and loyalty by addressing client needs in branch operations.• Grew National Account inventory by 15% in one year through strategic planning and inventory management.
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Sales RepresentativeConstruct Inc. 2008 - 2012Wilson, North Carolina, United StatesManaged the sales pipeline of new and existing customers generating $15M annually in quote opportunities. Identified high potential customers, expanded relationships with key stakeholders, established exclusive contracts and served as the liaison between customers and internal teams.• Built relationships with C-suite executives, aligning business solutions with client needs and driving a 30% deal closure rate.• Revitalized 5 dormant clients through personalized strategies, contributing to increased company revenue.• Identified profitable bid opportunities using CRM insights, boosting highly profitable bids by 3%.
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Outside Sales RepresentativeInserv 2003 - 2008Fuquay Varina, NcManaged up to 50 accounts while still Identifying and expanding into new markets. Strategically built relationships with key stakeholders and increased sales territory by 12% each year for five years. • Secured $1.5M in new revenue by establishing key client relationships and optimizing service offerings.• Exceeded sales targets for 5 consecutive years by efficiently coordinating bids across multiple departments.• Improved client satisfaction with personalized service, driving an 8% increase in bid opportunities.
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Inside Sales/Operations ManagerChadwick, Inc. 1998 - 2003Raleigh, NcConsulted with up to 75 customers a day in a call center environment and tracked sales activities through an internal CRM system. Coordinated and conducted trainings for internal sales teams and staff.
Teresa May Skills
Teresa May Education Details
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Business Administration And Management, General
Frequently Asked Questions about Teresa May
What company does Teresa May work for?
Teresa May works for Amada Senior Care Eastern Nc
What is Teresa May's role at the current company?
Teresa May's current role is Aspiring Customer Success Manager | Relationship Builder | Revenue GrowthSpecialist.
What is Teresa May's email address?
Teresa May's email address is ts****@****ail.com
What is Teresa May's direct phone number?
Teresa May's direct phone number is (248) 362*****
What schools did Teresa May attend?
Teresa May attended Greensboro College.
What skills is Teresa May known for?
Teresa May has skills like New Business Development, Sales Operations, Sales Process, Direct Sales, Sales Management, Account Management, Customer Service, Management, Contract Negotiation, Sales, Crm, Strategy.
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