Teresa Lopes Email & Phone Number

United States

Athens, Georgia, United States

• Overview:Deliver exceptional front-of-house service and provide strategic HR consultancy to world-renowned, celebrity chef-owned restaurant. Rapidly advanced to leadership roles and significantly enhanced operational.
• Rapid Leadership Advancement: Promoted to Lead Server within one month, recognized for outstanding leadership and customer service excellence.
• Training Program Development: Designed and implemented specialized training programs that boosted health, safety, and service standards across all front-of-house operations.
• Competency Model Implementation: Achieved a 95% staff retention rate and facilitated a 50% promotion rate through effective competency model development.
• Organizational Structure Optimization: Established comprehensive job classifications and career progression frameworks for 18 positions, streamlining organizational effectiveness and supporting career growth.

Brooklyn, New York, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:Provide expert consulting services to bars and restaurants, focusing on enhancing their financial performance, operational efficiency, and marketing strategies. Successfully advised clients on measures to.
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐓𝐮𝐫𝐧𝐚𝐫𝐨𝐮𝐧𝐝: Restored profitability within a year by conducting market analysis, optimizing the menu for cost efficiency, and implementing new sales-to-labor plans and pricing standards after.
• 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐬𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Reduced a client's operating expenses by 45% within six months by identifying and addressing the core factors behind a 36% cost increase.

Athens, Georgia, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:Directed management of personnel systems and administrative processes for over 3,500 staff, faculty, and students, focusing on recruitment, hiring, position management, and compensation analysis. Committed to.
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐇𝐑 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamlined recruitment and retention, updated job descriptions and salary frameworks to align with labor laws, and improved FLSA designations.
• 𝐏𝐨𝐥𝐢𝐜𝐲 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐌𝐚𝐬𝐭𝐞𝐫𝐲: Resolved 168 ACA issues, reducing future violations by 85% through strategic communication and proactive measures across 60 departments.
• 𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Leveraged market data to effectively manage salary requests, securing necessary approvals, and supporting faculty retention in alignment with institutional goals.
• 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Developed strategies from comprehensive assessments that significantly boosted team engagement and culture.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Enhanced support in 147 county offices through targeted training programs, improving operational consistency and service quality.

Athens, Georgia, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:Directed comprehensive HR and payroll administration, managing all aspects from recruitment to employee engagement for the college. Expertly handled complex faculty issues, including Degree Exceptions and.
• 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐀𝐝𝐯𝐨𝐜𝐚𝐜𝐲: Secured managerial support for enhanced offer packages, attracting five exceptional out-of-state candidates and expanding the college's recruitment reach.
• 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Secured degree exceptions, attracting top industry experts and aligning recruitment with evolving educational trends.
• 𝐄𝐪𝐮𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Analyzed and revised compensation structures for 2,000+ positions, ensuring equitable pay and alignment with organizational goals.
• 𝐖𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞 𝐀𝐝𝐚𝐩𝐭𝐚𝐭𝐢𝐨𝐧: Developed compensation guidelines for reduced workforce scenarios, facilitating adaptive salary adjustments and job reclassifications.
• 𝐇𝐑 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Ensured flawless integration of hiring data into HR systems, maintaining high compliance across all recruitment actions.

Athens, Georgia, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰: Provided daily management of faculty position and hiring activities and led diverse projects within a strategic initiative to develop and integrate a unified cloud-based human capital management system.
• 𝐕𝐞𝐧𝐝𝐨𝐫 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamlined the integration of three background investigation vendors into a new applicant management system within 8 months, establishing benchmarks for process integration and vendor.
• 𝐂𝐥𝐨𝐮𝐝-𝐁𝐚𝐬𝐞𝐝 𝐒𝐲𝐬𝐭𝐞𝐦 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Served as a project lead during transition of HRIS data from legacy system to new cloud-based platform for over 10,000 employees.
• 𝐒𝐲𝐬𝐭𝐞𝐦 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐚𝐧𝐝 𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Provided expert guidance support to over 450 campus departments, enhancing the application of HRIS system processes and the operational efficiency of new HRIS systems.
• 𝐔𝐬𝐞𝐫 𝐀𝐜𝐜𝐞𝐩𝐭𝐚𝐧𝐜𝐞 𝐓𝐞𝐬𝐭𝐢𝐧𝐠: Led design and execution of user acceptance tests, collecting feedback to optimize system functionality and ensure alignment with user needs and organizational goals.
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 𝐚𝐧𝐝 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐑𝐞𝐟𝐢𝐧𝐞𝐦𝐞𝐧𝐭: Established and led task force to refine new talent and position management systems, ensuring they met all organizational requirements.

Brooklyn, New York, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:Managed all operational aspects of a flagship café, supervised a team of 20 baristas, and provided backup management for two additional cafes with 17 baristas, ensuring high standards across all locations.𝐊𝐞𝐲.
• 𝐒𝐚𝐥𝐞𝐬 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Directed a team of 20 baristas to achieve $1.5M in annual sales, significantly enhancing customer satisfaction and team performance through strategic management and sales techniques.
• 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Improved operational strategies to achieve a record 20% sales-to-labor ratio, boosting profitability and productivity by streamlining workforce management and processes.

New York, New York, United States

• 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:Founded and managed a private foundation for a prominent second-generation real estate developer, focusing on strategic philanthropy and impactful community projects both locally and globally.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:
• 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Cultivated partnerships with philanthropists and organizations, enhancing support for the foundation’s mission.
• 𝐆𝐥𝐨𝐛𝐚𝐥 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐩𝐨𝐧𝐬𝐨𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐢𝐨𝐧: Supported and engaged in a project in Haiti that enabled Internally Displaced Persons to share their stories through photography, in collaboration with Amnesty.

Master Of Arts - Ma, International Affairs: Governance And Rights

Activities and Societies: GRADUATE RESEARCH CONSULTING PROJECTS Equality Now | New York, NY - “Strategies to Eliminate Harmful Traditional.

Bachelor Of Arts - Ba, History

Activities and Societies: STUDY ABROAD Croatia Maymester - The history and current state of nationalism, ethnic conflict, heritage, and.