Teresa Miranda Email & Phone Number

Lisbon, Pt

Lisboa, Portugal

Processar mensalmente os salários dos colaboradores da empresa;Gerir e acompanhar os procedimentos de admissão e cessação de contratos;Gerir e acompanhar subsídios de férias e de Natal, baixas médicas, horas extraordinárias, bónus, entre outros;Manter atualizados os registos de pessoal e garantir a precisão das informações salariais;Responder a consultas e prestar apoio aos colaboradores sobre questões salariais e de benefícios;Elaboração de reports regulares de controlo interno;Assegurar o cumprimento das obrigações fiscais e legais (segurança social, IRS, etc.);Acompanhar alterações nas legislações laborais e fiscais aplicáveis.

• Manage a team of 15+ representatives• Responsible for the development of the team through coaching, shadowing and daily support• Listen and resolve conflicts• Develop strategies to achieve continuous improvement and meet needed goals• Deep dive into quality and productivity issues• Understand patterns and apply the insights from deep dives

Lisboa E Região, Portugal

Setting clear team goals;Teach and train team members;Delegating tasks and set deadlines for your internal team;Oversee day-to-day teams' operation and performance;Monitor team performance and report on metrics;Discover training needs and provide coaching;Listen to team members’ feedback and resolve any issues or conflicts;Perform Coaching on Quality Errors;Help the team reach the KPI targets;Undertake ongoing customer service work to better understand the demands, positives and pain points of the job.

Lisboa E Região, Portugal

After few months as an agent dealing on a daily basis with clients from all over EMEA, I was given the opportunity to increase my knowledge on the products by being responsible for one of the most important positions on the project.I work daily to decrease the backlog, help all team members from all markets and I am in constant contact with Media Company's Team member.My daily tasks include:• Perform accurate decisions on reported contents based on applicable client community/abuse standards. • Support the Team Lead / Jr. Team Lead/ Senior SME in managing the team when needed • Perform Coaching on Quality Errors• Meet KPI targets based on role expectations• Adhere and comply to project guidelines in operations. • Trainer to all agents on the floor and also new waves still in training room;• Daily/Weekly Reports (MS Excel)

Lisboa E Região, Portugal

Work directly with advertisers who use the Advertising platform for developing their businesses marketing.My responsibilities were:• Provide technical support;• Provide guidance and advice to advertisers to drive them to better results.Daily contact with advertisers all over EMEA (Europe and Middle Eastern Africa) from (almost) all business sectors.

Due to the good results i was presenting, i was given the opportunity to work only with "on-hire" clients and give them all support.My responsibilities included:• Direct contact with customers;• Solving issues related to "on hire" situations;• Information regarding company, quotes and bookings:• Reporting.

Due to my good level of English, i was able to work to a car rental company based in the UK.My responsabilities included:• Full time English job;• Direct contact with customers• Solve problems

Torres Vedras

• Análise de Vendas e Evolução das mesmas;• Gestão de carteira de clientes/fornecedores;• Elaboração e atualização de Bases de Dados;• Angariação de Patrocinadores;• Angariações de bens (contactos telefónicos/ email);• Gestão de stocks;• Tradução de Documentos (PT-ENG).

Lisboa E Região, Portugal

• Projetos na área da Banca (uso de programa próprio);• Projetos de existências na área da Saúde;• Projetos na área de Seguros (uso de SAP e uso avançado de MS Excel).• • Incluiu 3 meses num projeto em Luanda, Angola.