Teresa Mitchiner, Ms. Ed. Email & Phone Number

Charlotte, NC, US

Remote

• Supported statewide network implementation of business and marketplace platform with early childcare directors across North Carolina.
• Developed and maintained relationships with state and local leaders in the childcare industry.
• Supported providers with online platform, marketplace and helped them reach the goal of running a thriving business in the childcare space.Accomplishments:
• Designed an automated onboarding process based on customer behaviors decreasing onboarding time by an average of 2 weeks.
• Successfully managed a project and a cross functional team of 10 people through the launch of the largest-to-date customer.
• Helped develop processes and procedures in a newly developed Customer Success team to increase efficiency and scaled support for all customers.

• Managed projects focused on K-12 school and district-wide implementations of web-based reading and math programs across South Carolina.
• Provided consultative support to teachers, school and district leadership utilizing data to provide actionable goals and next steps.
• Proactively lead all aspects of implementation management from pre-sale to renewal.
• Authored and delivered custom data analysis sessions with district partners. Analyzed account data to ensure success of implementation.
• Led an internal team providing daily support, training, career advancement and quarterly reviews. Worked in partnership to achieve job satisfaction and high-quality work.Accomplishments:
• Supported a $3.1 million book of business.

• Worked collaboratively with Regional Sales Reps to ensure success of implementation and ultimately securing renewal and expansion sales.
• Managed internal and external projects to meet department and company goals.
• Actively contributed at all levels of the organization to improve process, curriculum development and customer experience.Accomplishments:
• Consistently met or exceeded renewal targets each year.
• Managed all aspects of implementations in 14 states across the Southeast.
• Recruited, developed, directed and evaluated a network of 12 independently contracted trainers

• Provided professional development, modeling and consulting sessions for teachers, school administrators and district personnel
• Developed strong relationships with clients to ensure high usage, leading to renewals and expansions.
• Created implementation plans for product integration and use from pre-implementation to end-of-year analysis.

14 years teaching experience in diverse elementary education classrooms.- Gaston County School District, Gastonia, NC- Charlotte Mecklenburg Schools, Charlotte, NC

M.S. Ed., Curriculum And Instruction

Activities and Societies: Alpha Omicron Pi Sorority

B.S. Ed., Elementary Education

Activities and Societies: Member of Alpha Omicron Pi Sorority

Graduated, College Prep