Teresa Pontieri Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Acted as a Liaison amongst Rogers, the Credit Bureaus and Third Party Agencies to provide support for any queries to ensure precise information is given for customers account profile and/or credit report. • Validated credit agencies receivables and directly paid bills to certify they were part of the agencies list to ensure the agencies were granted the entitled commissions• Reviewed agencies invoices for accuracy and submitted for payment processing and conducted monthly invoice reconciliation to ensure all money is paid. • Attended monthly Key Performance meetings to provided advisory on processes and improvements to ensure the agency meets quota is meet• Collaborated with Credit Risk Analysts and other departments to identify specific areas of improvement and created resolutions to improve work flows and increase customer satisfaction• Responded to Credit Bureaus and Agencies requests and reviewed the validity of customers’ disputes to ensure Rogers’s integrity was maintained and ensuring customer satisfaction• Assisted with bankruptcy and Credit Counselling notices and ensured discharge of debtors are completed to allow the trustee to continue with the claim• Produced and reviewed process, procedure and guideline documents to ensure accuracy of work flows of department’s tasks for employee knowledge and education• Primary on escalations received from the Office of the President and Ombudsmen departments to provide an outline of customer dispute pertaining to the accounting and credit bureau portion to guarantee an outcome that best suits the needs of the customer and the Company

333 Bloor St, East, Toronto, On

• Monitored agency performance to ensure internal departmental monthly objectives were met by conducting weekly performance calls and daily communication to provide input and guidance on current practices• Conduct and delivered Agency audits which included on site visits to ensure policy, procedures and regulations are met

Toronto, Canada Area

• Arranged payments while educating customers on payment terms in a courteous and professional manner to help minimize bad debt occurrences while taking inbound and outbound calls• Shifting through two applications to seek and provide answers to customer questions inquiries• Resolving customer queries while providing accurate and timely responses in a proactive and customer-focused manner while upholding corporate policy