Teresa Shull, Pmp, Itil, Csm Email & Phone Number

Plainfield, In, Us

Milwaukee, Wisconsin, Us

Information Security Advisor / Portfolio Manager March 2022 – PresentFiserv – Fishers / Indianapolis, IN• Manage cybersecurity portfolio effecting change and improving operations in a FEDramp Moderate environment. • Partner with and provide guidance to business, application, and technical resources to improve cybersecurity risk posture. Includes working with: o Asset managers using ServiceNow CMDBo Tenable Nessus scan teams for vulnerability and compliance finding managemento Burp Suite scan teams for web finding managemento Application code finding teams using Fortify SCC (Fortify, Sonatype, and WebInspect) for static application security testing (SAST), dynamic application security testing (DAST), and open source testing (OSS)o Plan of Action and Milestone (POA&M) teams to remediate findings using FSA processes • Evaluate, implement, and manage governance, risk and compliance (GRC) security tools, technologies, and processes to improve the detection and prevention of vulnerabilities to enhance cybersecurity posture based on NIST 800-53 REV 5 and FISMA standards. o Voltage encryptiono WebInspect / Sonatype / Fortify application code scanningo Caveonix GRC tool for reporting, finding remediation, auditing, POA&M and security control management.o BigID and Guardium for structured and unstructured data classification using Kuberneteso Google Security Operations (Chronicle) for SIEM and SOARo Multi-factor authentication (MFA) for government applications• Coordinate completion of FSA Security and Privacy Impact Assessment process required to implement or change applications and technology in a secure FEDramp Moderate environment.• Create and maintain security documents required to maintain FEDramp Moderate Authorization to Operate (ATO).• Create and maintain business requirements document (BRD) for FSA asset management, scanning, and reporting.• Create and maintain cybersecurity policies, standards, and process documentation.

Fiserv – Formerly First Data (Judge Group) – Indianapolis, IN• Seasoned, resourceful IT Manager with 15+ years overseeing the achievement of enterprise organizational program objectives across multiple industries coordinating efforts between different projects to ensure on schedule, in scope, and in budget execution to drive successful process implementation initiatives, reduce operating costs, implement technical / cyber solutions, and transform teams from reactive support to strategic delivery.

Manage Program to upgrade multiple COTS applications and underlying infrastructure: xPression, SiteMinder, SSRS, Crystal Enterprise, Triton, Lotus Notes/Domino, Jenkins, Nexus, WCM, Prophet. Includes creation and maintenance of master project schedule, managing resource allocation, solidifying scope, and ensuring on budget.

Sr. Project Manager responsible for assisting with proposal to implement a new Child Support application for the State of Indiana.* Managed IBM Rational proof of concept to test SDLC iterative software development processes for project management, requirements management, and quality management as outlined in the Request for Services for a new proposed Child Support application.* Developed training for Scaled Agile Framework (SAFe) for use with Rational.* Reviewed and provided feedback on governance manuals and request for services documents.

Project Manager responsible for implementation of network infrastructure upgrades as part of ongoing revitalization of plant sites. Write Statements of Work for program subprojects and manage project schedule, budget, and scope.

St. Louis, Mo, Us

Project manager responsible for ensuring Business Continuation, Disaster Recovery, and SOC programs are managed to implement a quality product within schedule and budget. • Lead the MSC Business Continuity Program for business resumption planning, testing, and post recovery analysis efforts for critical business processes. • Responsible for ensuring Business Continuity Plans, Crisis Management Plan, and Emergency Action Plan are up to date and new plans are created as needed.• Implement BCP standard processes, procedures, communication, and training.• Implement company-wide BCP SharePoint site.• Manage implementation of a contact center training program pilot to be used as a standard for company-wide training.• Coordinate SOC program to ensure successful completion of vendor review of company compliance.

Cincinnati, Ohio, Us

Service Delivery Manager for Indiana CBTS customers.• Primary resource responsible for the overall quality of service delivery for assigned customers and for ensuring that superior levels of performance and customer service are achieved. • Maintains a detailed understanding of service offerings, delivery processes and technical capabilities. • Oversees day-to-day operational aspects of the customer relationship, working with the customer to manage priorities and issue resolution. • Leads, plans, organizes, and executes program and project activities to ensure contractual deliverables are on-time, on-budget, and meet specifications.• Provides significant input into development of operational processes to manage and grow ability to serve customers.• Ensures accurate and timely completion of change, incident, and problem management processes. • Reports on and analyzes operational metrics and works with delivery teams to identify and respond proactively to trends, performance and capacity needs.• Responsible for profitability and growth goals of assigned customers, tracks costs and revenues of assigned accounts to ensure profitability, and identifies opportunities for incremental revenue for assigned and new/potential customers.Technologies: MS Office, MS Project, Visio, ServiceNow, EM7, Cisco, Windows, Outlook

Indianapolis, Indiana, Us

Infrastructure PMO manager responsible for ensuring requirements, design, implementation, and testing are complete to implement a quality product within schedule. Includes data center migration, help desk software implementation, security audits, and other projects.Project Experience• PMO Implementation: Implemented hosting PMO with consistent processes and standard templates to ensure successful delivery of projects and prepare the company for achieving CMMI 2 or 3. Institutionalized standard requirements template to ensure a compatible application infrastructure was implemented and hardened with least access security for NIST requirements.• MD DHR n-1 Hosting Upgrade Program: Managed upgrade of 40+ infrastructure environments with application teams.• MD DHR Re-Hosting Program: Led program of multiple projects to move a data center from Dallas, TX to Indianapolis, IN. • Transition Circuit Decommission: Successfully worked with network, security, and application teams to move off transition circuit to a redundant circuit with no outages.• HP NIST Security Risk Assessment: Coordinated a NIST risk assessment for one hosting and one disaster recovery data center, and the two companies supporting the data centers. Project was completed on time and within budget. • Lync Upgrade: Mentoring new project manager on use of PMBOK methodologies in order to run a project to enhance the current instant messaging system to allow remote access and federation with additional companies. • ManageEngine ServiceDesk Upgrade: In phase 1, led project to implement an ITIL based service desk software package for the enterprise. In phase 2, implementing and documenting processes for using the new software.

Project manager for integration of store software using SDLC methodology. Responsible for ensuring requirements, design, development, and testing are complete to implement a quality product within schedule.

State of Indiana (Anchor Point), Indianapolis, IN Sr. IT Project Manager 08/2012 – 12/2012 Project manager for SDLC implementation of tax based unemployment software using Rational products. Responsible for ensuring requirements, design, development, and testing are complete to implement a quality product within schedule.

IT Project Manager for the IBM Rational Team Concert enterprise application implementation for project management, work items, source control, build, and deploy.

Indianapolis, In, Us

Pivotal technical and management resource collaborating with business and technical partners to implement broad-based information systems and build enterprise applications using full project life cycle (PLC) and systems development life cycle (SDLC) methodologies such as PMBOK, Earned Value, CMMI, ITIL, Agile, Iterative, and Waterfall. Direct teams of up to 100+ technicians, analysts, developers, external consultants and vendors on high-profile infrastructure and software development programs/projects from concept to completion.Project Experience• Business Assessments: Work closely with upper management to conduct project/program assessments to determine cost/savings, ensure alignment with corporate strategy, and provide a foundation for prioritizing and making solid decisions.• New Business: Integral team member of a proposal group that won a $5.5M 5 year government contract to process payments using a secure infrastructure for general ledger finance / banking file transfers.• Windows 2000 Server Retirement: Managed project to retire 25 servers in a 3-month period to avoid audit fines and retain awards resulting in a savings of $500,000. • Verint Upgrade: Successfully led computer-telephony (CTI) upgrade on 14 multi-site servers to allow call centers to record and play back audio / screen sessions to be analyzed to improve quality and facilitate compliance with industry regulations.• Data Warehouse Business Intelligence: Presided over planning of $1.5M project to develop a business intelligence solution with a central data warehouse repository for all data used by the enterprise for reporting and data analysis. Projected to save the company over $3.5M per year.• Government Bank Transition: Chosen to assume control of and complete a troubled project transitioning contract business to a new bank. Solution positioned customer for increased efficiency by consolidating functions and reducing administrative, maintenance and operational costs.

Indianapolis, In, Us

Ensured consistent, on-time delivery of all projects within budget by utilizing PMBOK and CMMI methodologies. Assisted with hiring, training, coaching, counseling and evaluating performance of direct reports for programs/projects and fellow team members. As Program Manager, successfully drove phased Siebel, Java, and Oracle development and infrastructure implementation of enterprise application for a multi-state call center CRM solution. Key member of the Engineering Process Group (EPG) that managed process improvements for CMMI compliance, was responsible for ensuring consistent processes across the organization, monitoring compliance to documented processes, and promoting awareness of quality assurance, customer satisfaction and performance measurement. Led first phase of a Common Templates project developing a common set of templates to collect data and metrics for improving processes. Created standard project schedule template to align with corporate processes that included earned value calculations and utilized CPI and SPI. Successfully completed a troubled project to upgrade to a standard speech-enabled IVR self-service application that provided claims status and pricing for customers and met CMS mandated requirements. Solution increased efficiency of the IVR by 30% annually, increased the handling of self-service calls by 41%, and reduced the cost of servicing inquiries by consolidating systems and reducing administrative, maintenance and operational costs.Drove implementation of an IVR system at remote site in New Hampshire, resulting in a 40% drop in support calls and a cost savings of $40K.Managed COBOL software development of Medicare Advantage application that provided pricing for claims based on date of service and integrated with the corporate claims application. This solution utilized a consistent method for pricing claims that enabled savings through economies of scale.

Indianapolis, In, Us

IT Project Manager / Systems Analyst

Planned and coordinated IT projects utilizing CMMI Level 3 methodology, requiring supervision of 50+ technicians and testers. Worked closely with external consultants to rollout system upgrades, training and support programs.Key Accomplishments:Integral in the implementation of a PMO and facilitated training sessions for management, business units and technical staff. Created, piloted and deployed common project management templates in accordance with CMMI defined processes. Co-authored a PMO Guidelines manual used as the corporate standard for all project implementations.Spearheaded reconfiguration and upgrade of Control-M job scheduling software, consolidating the scheduling environment from 13 to 2 servers.Headed smooth upgrade from Novell NDS to DIRXML directory services in preparation for migration to Active Directory. Further increased efficiency by upgrading Microsoft PDC/BDCs from NT Domain to Active Directory.Coordinated DC Audit for corporate technology areas within regulated timeframe, resulting in a savings of $40K.Developed a change management, inventory and project tracking system. Environment: Windows 2003/2000/NT, MS Office, Lotus Notes, Outlook, Citrix, MS Project, Novell Netware, MS Access, Control-M, Zenworks, Patchlink

Led and contributed to projects such as PDA and Citrix Notes implementations. Installed, maintained and troubleshot problems on 14 Lotus Notes servers on Windows 2000/NT. Mentored and supervised technical staff.Key Accomplishments:Saved $65K by leveraging existing technology to implement a Lotus Notes monitoring process.Deployed a remote Lotus Notes solution utilizing Citrix servers, enabling e-mail to be accessed from any location. Subsequently implemented a clustering environment to provide e-mail failover and continuous availability. Installed e500 spam-blocking device, resulting in 204% change in e-mail load and an annual savings of $800K in soft costs.Environment: Windows 2000/NT, MS Office, Lotus Notes/Domino, Citrix, PDA, TCP/IP, DNS, DHCP, Veritas, ArcServe, e500 spam blocking device, MS Project, MS Access, Cisco Routers

Vital technical resource on application development projects, emphasizing project management software usage and time reporting.Key Accomplishments:Successfully upgraded MS Access and Excel time reporting software and trained staff on using the new features.Developed an automated solution for reporting consistent status using Excel.Environment: Domino, MS Office, MS Access, Visual Basic, SQL, Java, C, HTML, MS Project, MS Windows 95

Core contributor to numerous migration and upgrade projects, while concurrently administering Lotus Notes and Novell servers on Windows NT 4.0. Worked closely with IT teams to ensure delivery of timely and professional Tier 3 customer support to the entire company. Key Accomplishments:Aggressively spearheaded development of numerous programs to support the IT vision, including best practices for trouble tickets and a Lotus Notes database and template to house all procedures, now a company standard.Planned and executed migration of the entire IT infrastructure from Bay to Cisco and Novell to Windows NT, including e-mail, database and servers. Environment: Lotus Notes, cc:Mail, MS Outlook, Windows NT, MS Office, Novell, Cybex, NT Firewall, ARCServe, TCP/IP, SMTP, Citrix, McAfee, MS Office Professional, Cisco Hubs/Routers, Edgil

Bachelor Of Science, Computer Technology With Business Option

B.S, Computer Technology; Business Option

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