Teresa Solis Email and Phone Number

• Drove a 50% increase in weekly delivery orders within three months by enhancing in-store shopper performance through targeted training and coaching.• Established and disseminated a standardized coaching process, leading to improved operational efficiency and customer service quality nationwide.• Initiated and managed a comprehensive training and mentorship program for in-store shoppers, contributing to significant improvements in service delivery and customer satisfaction.

• Directed change management for a critical acquisition, achieving 100% retention of key managers.• Pioneered the HR Business Partner model, improving client engagement and support.• Managed a diverse workforce of 500+ employees, resolving 95% of grievances without escalation.• Implemented a new HRIS and performance appraisal system, improving data accuracy and employee productivity by 25%.

• Advised on HR best practices and talent acquisition strategies, ensuring legal compliance.• Conducted internal audits and maintained 100% compliance with employment regulations.

• Scaled HR operations to support workforce expansion from 10 to 300+ employees in three years.• Led hiring initiatives, including assembling a 20-person sales team in 30 days for a successful product launch.• Established and scaled the HR department, maintaining an annual turnover to below 2% and benefit costs by 12-15%.