Business Manager with over 25 years of experience in IT service delivery and project management, I am a seasoned professional specialising in business continuity, disaster recovery, and IT consultancy. My expertise extend across diverse industries, including banking, computer services, automotive, industrial products, telecommunications, government, wholesale distributions and services, media and entertainment, and the communication sector.As a Business / Senior Service Delivery and Project Manager, I possess a solid understanding of IT service Delivery, data center logistics for subscription-based services and shared infrastructure management. My skills include deep facilitation, effective communication, conflict resolution, and robust relationship and account management.Throughout my career, I have successfully overseen the entire life cycle of business continuity management, crisis management, operational controls, and audit remediation. My proficiency in managing contracts within budget and maintaining strong customer relationships underscores my commitment to delivering high-quality results.I am well-versed in contract and SLA agreements, providing oversight for all Porto contracts. My key strengths lie in resiliency services, where I bring a strategic approach to project management and delivery. Overall, I am dedicated to ensuring seamless IT operations, fostering resilience, and delivering successful outcomes across diverse industries.