Currently I'm assigned to a large tech company where I assist in streamlining program processes through design and testing, and regularly generate root cause analysis' to examine the program's current state to create action items to improve the program metrics and Client systems. Prior to this role, I have managed large scaled teams with direct reports within an Operations Manager role holding all team members accountable to specific SLA metrics and was responsible for team and individual development.

• Partnered with policy enforcement teams to instate/modify policies and regulations for Business Pages• Worked with sales teams and global SMB businesses on Page requests for the Facebook Platform • Reviewed tickets with important business documentation to verify authentic profiles, businesses, orgs, and public figure pages with an iconic badge• Assisted in keeping incoming jobs within a 24-48 hour resolution time

•Manage the marketing and execution of inbound events to keep a high retention and occupancy rate•Calculate competitive percentages of numerous surrounding competitors weekly through market surveys •Successfully manage administrative programs such as “Esite”, “Bluemoon”, “TRAK-1”, “Property Solutions”, and “LRO”•Provide quality customer service and knowledge of the standard TAA lease to each resident and incoming prospect whether it’s in person, by email, or over the phone•Complete administrative documents via online or by hand in an timely manner then properly organize them for certified staff to locate•Assist in delinquency account reporting at the beginning of each month

• Attracted prospective residents through direct and indirect marketing • Planned numerous events to lure new prospects and to keep a high retention rate for current residents • Created relationships with numerous vendors for events as well as communicated effectively to make sure all parties are on the same page• Conducted audience analysis to engage each prospect in a unique way to allow for effective communication • Successfully managed administrative programs such as Onesite, Lead2Lease, and Pardot• Provided quality customer service and knowledge of residential amenities to empower customers to make the right decision when signing a lease• Experience in the opening of a new property from the ground up

• Provided excellent customer service to customers by phone and/or in person• Effectively communicated with the kitchen staff, managers, and other staff members to ensure customers received proper orders• Developed cash/card handling accuracy • Developed patience and professionalism through effective interactions with customers of all ages• Adapted to a customer’s age and personality to communicate effectively and to provide excellent customer service