Teresa Valadez Email & Phone Number

Aurora, Co (Working From Phoenix Area)

Responsible for global account management, and the compensation and tenancy management teams delivering international services to global clients.

Aurora, Colorado (Working From The Phoenix Area)

Responsible for Move Management, Inc finance and accounting. Restructured team, implemented automated procedures maximizing current technology and developed team to drive operational efficiencies and productivity.

Scottsdale, Arizona

Overall responsibility for portfolio of relocation clients and operations teamIn addition to typical client account management and operations responsibilities, focused on company strategic integration projects such as but not limited to the following.• Developed, tested and implemented consolidated global caseload report, used to manage capacity and resources globally• Led various Prudential to Brookfield integration projectso Position profile comparisons, staffing capacity analysis, restructuring client/team transition plans, stack ranking for workforce reduction actionso Integrated role specific incentive production plans and operational score cardso Client services representative on various technical initiatives including but not limited to new work request approval and prioritization, document imaging system and process, management reporting and metric dashboard tools; In addition, very involved in the employee desk top and phone transition to Brookfield servers and equipmento Developed US domestic service delivery model for productivity and pricingo Developed various audit and controls to ensure accurate and timely billing of service fees

Scottsdale, Az

Led the following teams, who supported global client services team across the organization.• Initiation Teamo Managed incoming client authorization for services• Destination Teamo Managed destination real estate referral• Reporting Teamo Managed the development, maintenance and delivery of internal and external reporting • Global Data Warehouseo Business Lead for the maintenance and enhancements to the globally used data reporting system• New System Implementationo Client Services representative for the retirement of previous systems and data transfer to new systemo Developed numerous operational management reports to ensure compliance to new business processes

Scottsdale, Az

Vice President, Cost Management (October/2003 - January /2009)Led a team of 100 accounting associates and off shore vendors delivering the company’s global expense processing, US payroll and gross up services to over 200 corporate clients.• Overhauled department philosophy and cultureo Increased the customer and client focus and customer service to internal customerso Increased transactional accuracy and proficiency• Responsible for auditing, taxability coding and processing expense reimbursements for over 35,000 global transferees• Managed payroll interfaces, reconciliations and tax assistance (gross up) calculations• Managed off shore vendor responsible for initial audit and coding of over 155,000 transactions annuallyo Required periodic off shore visits and annual vendor due diligence audits• Managed the implementation of a new applicationo Transformed operational approach for delivery of expense processing, gross up calculations and relocation payroll interfaces

Shelton, Ct

Global owner accountable for portfolio of clients and client services team.• Managed contractual obligations and team delivering applicable global services• Responsible for profitability and incremental revenue• Developed and presented consultative client reviews bi-annually• Business representative for design and implementation of new client web portalo Included testing the portal, developing and delivering internal training and external presentations

Shelton, Ct

• Team Leadero Mentored and supervised relocation counselors, developed and delivered prioritization and receivable prevention trainingo Developed and implemented numerous operational efficient forms and processes•Various Project Assignments: Assigned to different departments as needed to solution challenging business processes, including but not limited to electronic billing reconcilliation.•Relocation Counselor: Managed a caseload of relocating executives ahieving 100% customer service for 3 consecutive years and over 95% satisfaction the other 2 years.