I am a passionate user-advocate, stakeholder partner, and disrupter. I use care and data to drive strategic innovation - through operational excellence, systems thinking, and strategic leadership.

I offer personal, career, team, and executive coaching. Schedule an intro session to learn more! https://calendly.com/teresawashburn/intro-session

Brought onboard to scale a team from 5 up to 14 Product Designers in the critical business area of Privacy to drive impactful products, enabling team to make responsible decisions regarding user data. • Supported a Product Design Manager spanning 10 product spaces. • Successfully transitioned into the area of Security and Data Centers, to support another initiative defining the future of infrastructure at Meta.• Kicked-off efforts for several 0-1 products. • Partnered with cross-functional leadership to identify and support key product initiatives.

Served as the Head of Experience Design, supporting 4 Managers and an organization of over 40 people. • Standardized internal processes by developing a global strategy focused on People Experience.• Founded new team to assimilate internal data, perform task analysis, and formative discovery testing to iterate and improve usability of the Workday Cloud platform.• Spearheaded new innovative product offering focused on Workday third party integrations, including the first conversational user interface at Workday.• Established quantitative and qualitative measurement of benefits and means for tracking to enhance Financials.• Reduced gaps in the lifecycle by introducing diversified messaging and positioning for Security.• Praised for the ability to solve difficult problems independently and efficiently.

Served as the Head of Product Design and Technical Communication, supporting an organization of 14 people (including 2 managers) across multiple locations to deliver a winning user experience. • Introduced comprehensive, strategic focus to build relationships across the enterprise to influence product strategy and demonstrate how UX methods can help solve complex problems. • Directly contributed in the areas of user research, formative usability testing, cross-functional partnerships, persona development, workflow analysis, and interaction design.• Directed team in prioritizing critical-path products and provided strategic updates to our executive leadership team.

I enabled our UX designers to differentiate our products through the use of user research and UX methods such as stakeholder meetings, persona development, workflow analysis, usability testing, interaction design, and visual design.

I led a team of technical communicators and technical illustrators to support Welch Allyn products with xml-based information. I enabled the team to create information to be both compliant with FDA regulations, usable, and consumable. Sought unconventional ways to provide information to our users. Connected technical communication with other functions to create opportunities for collaboration.

Coordinated daily operations for CETL to support faculty in the areas of pedagogy, service-based learning, and technology integration. Planned, organized, and promoted technology grant program sponsored by the University. Coordinated programming for faculty development workshops on topics related to teaching and learning.

Researched and wrote pre and post-sale literature for Carrier products using: Adobe FrameMaker | Adobe PDF | Microsoft Word | Microsoft Excel | Microsoft PowerPointWorked closely with Engineering and Marketing groups to produce clear, concise, and useful documentation for Carrier air conditioning and water cooling products.

Researched and wrote software manuals for PeopleSoft Financials software using: Microsoft Word | Microsoft Excel | Visio | Arbortext | Lotus Notes | PeopleTools.Built and maintained excellent relationships with other internal organizations to produce clear, concise, and useful documentation.