Teresa Yeager Email & Phone Number

Alpharetta, GA, US

Edmonton, Alberta, CA

Edmonton, Alberta, CA

Edmonton, Alberta, CA

• Reporting to the President, responsible for leading 3 departments: Customer Success, Tier I & II Support, and Renewals/Expansion Sales. Direct reports: 14.
• Responsible for the development and implementation of a service support model to ensure we are delivering value throughout the customer lifecycle.
• Implemented new standard operating procedures and KPIs to optimize the service teams resulting in an increase in billable hours of 32% and contribution percentage by 19%, while still delivering on cost, quality and.
• Leveraged industry best practices to mitigate churn, improve customer CSAT and NPS scores, increase revenue through billable hours and efficiencies, and decrease TtV (Time to Value).
• Lead a team of high performers with a “do it, own it, crush it” team slogan that guides our day to day. This includes celebrating wins, continuous development, team building, motivating the right behaviours, and having.
• Churn: 100% Retention

London, Ontario, CA

• Reporting to the VP Automotive, responsible for leading 3 departments: Customer Success, Inside Sales, Data Acquisition. Manage sales revenue of $24M. Manage reoccurring revenue of $19M. Direct reports: 8.
• Implemented subscription business best practices including optimizing customer lifecycle, redefining retention methods, reoccurring revenue financial analysis, and win-back strategies.
• Launched two SaaS products (VVT, TrueTrade) with instant traction in the market, and built using data science and machine learning, driven by customer feedback.
• Developed new Data Acquisition sales team focused on acquiring dealer data across Canada.
• Maintained accountabilities of both Customer Success Team and Inside Sales Team.Accomplishments:
• Top Under 40 Winner – 2017 Remarketing Canada.

London, Ontario, CA

• Reporting to the VP Automotive, responsible for leading team of Inside Sales Representatives and Product Specialists. Manage sales revenue of $17M. Manage reoccurring revenue of $8M. Direct reports: 9.
• Redefined expectations of the Product Specialist team including restructuring team into Account Performance Managers; acting as industry experts and customer consultants.
• Account Performance Managers focused entirely on utilization and retention of existing subscription customers.
• Implemented Value-Selling and funnel management for all teams within Automotive sales.
• Appointed lead for Automotive Sales, responsible for launching a new product into the market, including developing sales talk tracks and pitches, customer targeting, customer analysis, financial analysis and.
• Maintained responsibilities of previous role as Inside Sales Manager.Accomplishments:

London, Ontario, CA

• Reporting to the VP Dealer Sales, responsible for leading team of Inside Sales Representatives. Managed annual sales revenue of $10.8M. Direct reports: 4.
• Restructured Inside Sales Team by moving from a support role to a direct sales role.
• Lead company-wide adjustments to develop a hunter mentality with inside sales reps.
• Defined expectations and KPI’s, new compensation plans, revised account territories, telephone sales skills, and SPIN selling Skills.Accomplishments:
• Increased team productivity by 325%.
• Built an onboarding plan that decreased onboarding time from 90 days to 30 days. The plan was later implemented company-wide.

Pittsburgh, PA, US

• Reporting to the Director of Sales, Canada, responsible for leading Canadian Tire account sales, specifically CIL, Glidden, and Woodcare brands. Manage sales of $25M POS and $18M sell-in.
• Lead on Canadian Tire RFP Process including contract negotiations, category analysis, and senior level presentations.
• Work directly with CTC head office to execute all category management aspects; negotiate product pricing, win end caps and flyer opportunities, and improve product assortment.
• Assisted on account responsibilities for Lowe's Canada and Walmart Canada.

Pittsburgh, PA, US

• Reporting to the Lowe’s Account Manager, North America, responsible for the launch and sales of all Lowe’s Canada stores, specifically Olympic Paint & Stain. Managed annual sales revenue of $5M. Direct reports: 4..
• Built entirely new sales team of Territory Managers for Canada including onboarding, coaching and mentoring. Within 8 months became #1 sales team in North America.
• Execute all aspects of in-store execution including brand development, new product implementation, retail promotions, product packaging, and new stores launches.

Carmel, Indiana, US

• Reporting to the General Manager at ADESA Ottawa, responsible for leading dealer business growth. Managed sales revenue of $2M. Direct reports: 6.
• Supervised a team of 6 Client Account Coordinators.
• Set growth objectives and implemented strategies to achieve budgets.
• Developed lasting relationships with key stakeholders, including all major accounts to expand existing business.Accomplishments:
• Best dealer conversion in Canada for three consecutive years, at an average of 46%.
• Largest percentage of dealer business in North America, at 56% of total sales.

Owner Presidents Management Opm 62

Bachelor Of Commerce, Honours Marketing And Human Resources

Bachelor Of Administration, Business, Management, Marketing, And Related Support Services

Education record