Tereshia Harper Email & Phone Number

Weston, Fl, Us

• Provides the research, analysis and necessary reconciliation to respond to and resolve agency related payroll tax notices and amendments within customer service level agreements• Interacts with tax agencies, customers and other areas internal to Ultimate Software• Expected to quickly reprioritize work in order to minimize liability exposure for both the customer and for Ultimate Software• Provide assistance to Named Tax Representatives (NTRs) as required• During quarter-end and year-end, this position may be temporarily redeployed to provide operational support to other parts of the business• Special projects and additional duties will be assigned on a regular basis• Builds and maintains strong peer relationships within the team and across the organization

Rochester, Ny, Us

Charlotte, Nc, Us

-Utilizing a combination of product knowledge and project management skills to contribute to the team. Coordinate client training sessions. This position is focused on the implementation of new businesses -Perform audit of new client setup folders to ensure the client is setup correctly with regards to tax assessment and payments. -Provide award winning customer service to both internal and external customers-Responsible for the conversion and implementation of new clients onto new payroll system for BB&T Payroll Services. -Perform and provide maintenance, technical support, guidance and reconciliation of payroll and tax reports both prior and current.-Load client data into system for setup purposes including YTD and PQYTD information. -Train clients on how to administer payroll as well as guide clients through a successful payroll processing both onsite and off-site.-Specialists work as part of a team to ensure client satisfaction and retention through timely and efficient installation and conversion of BB&T Employer Services products, features, or equipment-Conducts needs analysis to determine appropriate product/service requirements for new clients-Oversees accurate and timely installation/conversion of BB&T products through entire implementation cycle.-Ensuring the successful “hand-off” to other BB&T departments following implementation.-Coordinating client training -Seeking client feedback on the products and service to maintain satisfaction level -Assisted in the Transition of all BB&T Payroll Services clients onto ADP Consoles.

Charlotte, Nc, Us

-To service a base of up to 175 external payroll clients. Providing high quality payroll services supported by extraordinary customer service. -Receive and review payrolls for general accuracy and enter payroll data as provided by assigned clients. -Process and package payroll to be delivered as requested by client. -Make adjustments as necessary to service clients payroll needs. Assist with tax reporting and remittance. -Assist with benefit deduction and record administration. -Be knowledgeable of BB&T's integrated relationship policy and operate in a manner which supports that policy. -Assist other payroll specialists during peak work times as assigned.

Roseland, New Jersey, Us

-Receives and promptly resolves client inquiries concerning payroll, accounting, tax filing, and delivery questions. -Rerun payrolls and reports as needed to insure 100% payroll accuracy. -Effectively executes inbound and outbound client communications with quality in accordance with standard ADP call strategies and regional expectations. -Performs routine research and executes corrective action on client issues and questions concerning the product or ADP services while assuming ownership for inquiries made by the client until such time the issue is dispatched to another ADP service entity. -Utilizes client relationship management systems to document client interaction including resolutions and required follow up. -Schedules and processes any special quarter/year end adjs. Follows standard procedures for processing adjustment payrolls to ensure clients receive correct quarter/year end reports and w2s. -Researches, tracks and resolves amendment processing using internal systems and coordinating with internal subject matter experts.

New York, Ny, Us

Business Mgmt

Education record

Education record