Over 11 years of experience as Systems Analyst adept at designing innovative IT solutions and enhancing existing systems with new features. 19 years of experience as Business Analyst committed to improving business productivity and efficiency. Specialize in applying technical expertise to develop insightful solutions applicable to current business practices. Experience in providing IT Support for client computer hardware, software and peripherals.Skilled in MS Office, Qfiniti, Avaya, CMS, VOIP, Rightfax, Calero VeraSMART, ServiceNow, Xerox printers and scanners, OneNote and SharePoint. Experienced in State of Texas-specific applications, such as UI Mainframe Bluezone, UBS, Twist, Work in Texas, & Chaps.
Listed skills include Formulas, Program Management, Access, Call Center, and 19 others.