- Customer Relations, Quality issues resolution, and negotiations. - Provides immediate contingencies at customer site for defective parts supplied - PPAP's follow up, prototype testing, Engineering changes, and change proposals processes, control plan, PFMEA- 8D's problem resolution documentation (8 steps), and defects tracking- Temporary personnel administration for sorting and defects repairs on customer sites- Assisted on trim product launch on Alabama, Louisiana, Kentucky, Kansas (tier 2 supplier manufacturing)- Improved supplier quality performance - Reduce scrap levels

- Sales assistant with Customer's RFP / RFQ process and replies, and IT solutions presentations for customers- IT solutions proposal development and EDS Internal Solution approval comitee process - ISO 9000 Quality process documentation for IT solution's group proposal development and approval comitee review- IT proposals financial analysis, cash flows, project plan definition, project plan resources- HW / SW vendor quotes, supplier development, RFP to vendors- Purchashing process assistance, purchasing agreements asistance and Vendors relationships- Project management for Time and Attendance implementation on 50+ sites- IT architect for SAN replacement at Delphi Data Center- IT architect for Delphi RFP Customs and Parts systems servers migration and systems integration at Delphi Data Center- IT proposal for Time and attendance replacing cronos system on 50+ manufacturing sites and integration with Payroll- Unix Administration Assistance with Customs systems for Users IDs and backups

- Customer relations, and first point of contact on escalation plan for 3 manufacturing sites- Track of customers service requests and monthly invoicing- Customer Delphi equipment life cycle.- Coordination of 4 team members for service request and issues resolution- Customers issues negotiations- Customers compliants follow ups- Delphi Parts Receiving Quality Inspection System proposal definition, and IT solution assistance

- MS SQL DB administrator for mission critical Delphi air bags manufacturing tracking system- Daily backups, data restoration and data archiving. Tapes rotation and hot site tapes- System troubleshooting on NT and SQL server- Stabilize system to perform 99.999% uptime from a 91% average.- Production new cells client-server and scanners installations- System monitoring and 100% on call- Transact SQL store procedures and Tables Indexes analysys and modification- DRP documentation- Unix administration for Delphi air bags modules mission critical - Daily data backups, data restoration, and data archiving- HP Unix system patching on HP 9000 servers "cluster" with common disk array - Ingres DB patches and administration