Selected to participate in an intense Scrum-based project management and cybersecurity training program that includes comprehensive training on network threats and vulnerabilities, risk analysis, hacking tools and methods, and network activity analytics. Training is facilitated through briefings, videos, demonstrations, discussion/mentorship sessions, and on-the-job training.

Directed logistics operations, including shipping and receiving of wide range of products daily. Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Air Force regulations and DoD directives.Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.Led value-added customer service team that consistently over-delivered on customer expectations.

Set, enforced and optimized internal policies to maintain responsiveness to demands.Identified and resolved unauthorized, unsafe or ineffective practices.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.Spearheaded department training for appraisals of new components.

Displayed exemplary personal and professionalappearance, attracting local populace to inquire about military experience and opportunities.Remained current with training and sought new training opportunities to further personal growth. Top performer in all programsParticipated in community events representing U.S. military and recruited interested parties.Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Led multiple projects simultaneously, adhering to strict deadlines, and producing quality work.Set up and controlled user profiles and access levels for each database segment to protect important data.

Created scripts and processes for data integration and maintenance.Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.Tested programs and databases to identify issues and make necessary modifications.

Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.Performed day-to-day LAN and WAN administration, maintenance and support.Maintained network hardware and software and monitored network to support network availability to end users.Installed and upgraded Microsoft internal and third party software.