• Providing support service via live communication channels and email to the customer of the end Client.• Identifying customers' needs and providing solutions and/or alternatives efficiently and in a timely manner.• Updating job knowledge of products and understanding of business processes, to provide accurate information and support to the customer.• Taking ownership of customer complaints, and resolving their concerns in empathetic manner.

 Raising client invoices on JD Edwards (JDE), ensuring event invoices are issued within specified timeframes. Processing suppliers’ invoices with high accuracy and liaising with suppliers as necessary to resolve purchasing and delivery queries.  Assisting with the event management and catering for high-profile events, taking place in the private residence of the Lord Mayor of London.

 Liaising with clients via email or telephone in relation to events logistics. Running smaller events and managing a team of up to 10 members, on site. Well-versed in operating cash registers and in handling paymentreturns.

• Effectively receiving incoming calls and mail and dealing with enquiries from guests and visitors, on a daily basis.• Showing strong attention to detail when logging information on calls received and maintaining detailed records.• Enhanced problem-solving skills through handling complaints in a professional manner.• Monitoring the hotel's social media account and boosting the company image by managing online feedback and interacting with guests.

Assisting in the successful delivery of both commercial and non-commercial events across several venues in the City of London, including the Queen’s Buckingham Palace Garden Parties.