Terhi Nordström Email & Phone Number

Espoo

Management System owner & development- Management systems (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) multi-site certification- Corporate level Health & Safety and Environmental Management leading and development * Risk management, target setting, tools, processes, reporting, documentation, statistics and KPIs * Environmental aspects and programs management- Internal Audits (lead auditor)- Health, Safety and Environmental related legislation and communications - Execution of Management Reviews- Co-operation with internal and external parties on Health & Safety and Environmental issues (environmental authorities, customers, communities)H&S- Internal safety trainings planning and development- Operations sites safety teams leading - Product safety FMEAsBusiness Processes & Development- Business Process definition and implementation project leading- Business Processes development and global process owners’ support- Internal non-conformity cases leading + problem solving supportProduct Type Approvals- Product Type Approval and MED (Marine Equipment Directive) certification support for product lines- MED requirements compliance monitoring (Wheel mark type plates, EC Declaration of Conformity templates) - External MED audits planning and co-operation with Notified Bodies - Internal MED audits- Internal MED trainingsTools- Business Process Map tool admin and key user- PDM/PLM tool key user

Vantaa, Finland

QEHS reporting and reporting development (Safety, Environment)QEHS incident management tool implementation and end user trainerLeader, support and coordinator in Values Creation ProgramsBusiness Processes Development

Vantaa, Finland

Logistics development projects' planning, implementation and (processes) further development at Danfoss Drives Vaasa factory, in close co-operation with several stakeholders at the factory organization, group IT and within Danfoss Drives Global Logistics. Collaborating and managing the Vaasa factory logistics partners (for quality, reliability, cost competitiveness). Initiating PFMEAs for the factory internal logistics processes and facilitating factory production line PFMEAs, and other supporting tasks for the factory IATF16949 quality standard implementation.

Tampere

Full accountability for several Lumia mobile phone models' field and manufacturing quality and serviceability.The main responsibilities were- Continuous and close follow-up of the products field quality by using several feedback channels and field data points.- Fact based prioritization of the found issues. - Daily decision making based on analyzed and prioritized data.- Finding solutions in close co-operation with the product development (R&D), Technology, Supply Chain and manufacturing teams, and with external Service Vendors.- Driving the product improvement actions.- Providing lessons learnt studies for the new product concepting and technology teams.- Product Risk Management.- Participation in the Product Program Management Team decision-making body, aka Quad, as a Quality representative.- Continuous product quality status reporting to the company senior management.Skills required and developed in this task- Ability to collect and analyze data and provide fact based statistical analysis for decision making- Root Cause Analysis (RCA) and innovative problem solving - Ability and willingness to drive improvements- Collaboration, negotiation and decision making skills

Tampere

Responsible for Product Quality and Serviceability at Microsoft Mobile on Nokia Lumia and Symbian Quality Operations.The main responsibilities were- To ensure the products’ field quality and serviceability by finding solutions for the identified issues.- To drive the improvement actions for improving the product quality and serviceability.- To provide product and technical support for Care Network and Service Vendors.Skills needed and further developed in this role- Problem solving, prioritizing and analytical skills- Collaboration, negotiation and decision making skills- Ability to lead cross functional teams

Tampere

Responsibility to bring the Voice of the Customer to Product Development and daily decision making.The main tasks were- Close follow-up of the products’ warranty cost, repairs and other product field performance KPIs development.- Drive actions to minimize the warranty cost and improve serviceability and product field quality.- Ensure the efficient product serviceability by providing product specific technical support, service tools and SW, spare parts and other needed support for Care Network and Service Vendors.- Provide end-user support by creating usability instructions for Nokia Help Desk.- Collaboration with Authorized Service Vendors and repair factories, Technology and R&D teams, Supply Chain, Sourcing and manufacturing - Participation in the Product Program Management Team decision-making body.Skills needed and further learned in this role- Project management and leading cross functional and multi-cultural teams- Wide technology understanding- Ability and willingness to drive improvements- Providing statistical analysis and facts

Tampere

Sourcing and Material Management for Display Technology teams.The main responsibilities were- Demand planning and forecasting for suppliers- Ensuring timely material availability - Stock value controlling- Component version management- Wide supplier collaboration- RFQ response analyzing and supporting Purchasing Managers with supplier selections- Daily collaboration with customer product programs, suppliers and technology teams- Planning and ensuring suppliers’ tool and line capacity for mass production demandsSkills needed and further learned in this role- Efficient material availability and stock value controlling- Supply Chain planning- Influencing, negotiation and collaboration skills- Supplier co-operation

Tampere

SW customization process coordinating at Nokia Multimedia, Tampere.The main responsibilities were- Pre-handling the customer customization requests.- Providing answers for the customers’ questions regarding products and features.- Coordinating and prioritizing the SW building and delivery processes.- Variant product structure creation.Skills needed in this role- Collaboration, negotiation, influencing and analytical skills- Ability to efficiently handle several tasks simultaneously - Ability to work efficiently also under pressure

Tampere

Product Data Management Specialist responsible of product configuration and change management at Nokia Technology Platforms & Multimedia, Tampere.The main responsibilities were- Item and Product Structure creation- Configuration and Change Management- Item Life Cycle Management- Tool and Process trainings- End-User support Skills needed in this role- Wide understanding of Product Creation processes- Ability to work with different kind of teams and persons- Influencing and analytical skills- Flexibility

Turku

Hardware Project Manager at set top box product development for Nokia Ventures Organization, Nokia Home Communications, TurkuThe main responsibilities were- Project Planning and Resourcing- Project Execution- Collaboration with different teams, especially with manufacturing subcontractor Skills needed in this role- Leadership and team working skills- Influencing and analytical skills- Project Management skills

Turku

Product Data Management (PDM) tool and process development owner at Nokia Ventures Organization, Nokia Home Communications, TurkuThe main responsibilities were- New PDM tool development and implementation- Product Data Management process development- PDM tool project planning and execution - New tool requirements management- New tool testing and further development activities- End-user trainings- New tool implementation and legacy data import Skills needed in this role- Leadership and team working skills- Influencing and analytical skills- Project Management skills - Wide understanding of product creation and product data management processes

Tampere

Product Data Management specialists and Nokia PDM tool user support and trainer at Nokia Mobile Phones, Tampere.The main responsibilities were- Component code and product structure creation- Configuration and Change Management- PDM tool (EDMS) end-user support and training- Participation into tool development and requirement handling team Skills needed in this role- Training and teaching skills- Collaboration and influencing skills- Ability for flexible customer service- Tool and process understanding

Tampere

Forwarding, responsibility for all foreign trade documentation, and invoicing.

Tampere

Operational component sourcing, stock level and availability controlling, and forwarding.

Hämeenkyrö

Various tasks: material receiving/ goods reception duties, material storing, material pre-handling, material collections, inventory controlling.

Bachelor’S Degree, Production Management, B.A.Sc.

Business and Technology Study Program, Industrial Management

Bachelor’S Degree, International Business

Further education in Foreign Trade at Institute of trade and computing, Hämeenlinna, Finland

Bachelor'S Degree, Public Administration

Vocational Qualification in Business and Administration.

High School, Secondary School, Secondary School Graduate (Matriculation)

High School, High School Graduate, High School Graduate

Exchange student in Senior High School, NC, USA