• Manage projects, requests, concerns as the primary point of contact for internal customers, management and Basis administration in the Americas• Establish goals and complete performance reviews for team members• Develop and refine best practices for the Basis administration team, leading team through continuous improvement• Focus on maintaining strong customer support within entire Basis team• Continue with SAP Basis support contribution in addition to team lead… Show more • Manage projects, requests, concerns as the primary point of contact for internal customers, management and Basis administration in the Americas• Establish goals and complete performance reviews for team members• Develop and refine best practices for the Basis administration team, leading team through continuous improvement• Focus on maintaining strong customer support within entire Basis team• Continue with SAP Basis support contribution in addition to team lead responsibilities Show less

• Identify and analyze system performance issues and continuously finetune to ensure stable SAP environment• Collaborate and coordinate with third-party provider for database, operating system and SAP maintenance projects ensuring KPIs are being met by all• Provide operational expertise for solution and component design, optimization, changes and problem resolution• Maintain and build SAP security roles and user assignment in compliance with SOX• Configure Solution Manager end… Show more • Identify and analyze system performance issues and continuously finetune to ensure stable SAP environment• Collaborate and coordinate with third-party provider for database, operating system and SAP maintenance projects ensuring KPIs are being met by all• Provide operational expertise for solution and component design, optimization, changes and problem resolution• Maintain and build SAP security roles and user assignment in compliance with SOX• Configure Solution Manager end user, system, business process, custom code management, job, message flow, and interface monitoring along with EarlyWatch Reporting• eDocument configuration using SAP Cloud Platform Integration (CPI)• Technical support of SAP ECC, TMS, EWM, NetWeaver, Netweaver AS Java, Solution Manager, APO, BW on HANA, SRM, CRM, HR, MDG, PI and S/4HANA systems Show less

● Collaborate with functional teams and consultants for a large multi-work stream project - Install two additional quality systems and integrate into the transport route - Create new clients in support of project using client copy tool, Attunity Gold Client - Perform numerous system refreshes from production to quality systems and sandbox - Improve system performance in conjunction with functional team’s Profit Center Reorganization in ECC systems - Configure ChaRM to work… Show more ● Collaborate with functional teams and consultants for a large multi-work stream project - Install two additional quality systems and integrate into the transport route - Create new clients in support of project using client copy tool, Attunity Gold Client - Perform numerous system refreshes from production to quality systems and sandbox - Improve system performance in conjunction with functional team’s Profit Center Reorganization in ECC systems - Configure ChaRM to work with new landscape to support project needs which required numerous discussions on best practice and proper configuration ● Oversee individuals responsible for daily monitoring, transport management and end user issue resolution through CA Service Desk Manager● Implementation and integration of secondary applications such as ChaRM, Worksoft Certify, Workforce Performance Builder, Business Objects and Knoa with SAP systems - Connect LDAP to Workforce Performance Builder and Knoa to allow all user access and obtain employee data and system activity● Performed domain migrations in anticipation for company split● Work with eCommerce project team to configure connections between Hybris and ECC systems● Migrated and upgraded RightFax and Microsoft SQL Server database● Upgraded ECC 6.0 EHP4 system to SP13 Show less

● Led a full lifecycle SAP implementation and transitioned to ongoing support of customer landscape including daily monitoring, upgrades, transports, user maintenance, client and backup management ● Coordinate with development, security and management teams on SAP, database and operating system maintenance and performance issues● Configure TMS for client’s new SAP systems including configuring CTS+ for PI Java transports● Installed and updated SAP systems including: -… Show more ● Led a full lifecycle SAP implementation and transitioned to ongoing support of customer landscape including daily monitoring, upgrades, transports, user maintenance, client and backup management ● Coordinate with development, security and management teams on SAP, database and operating system maintenance and performance issues● Configure TMS for client’s new SAP systems including configuring CTS+ for PI Java transports● Installed and updated SAP systems including: - Installed ECC 6.0 EHP6 and later upgraded to SP10 - Installed BW 7.31 and later upgraded to SP10 o Configure BEx and integrate Java system with ABAP - Installed Process Integration 7.3 (java only) - Installed multiple Solution Manager 7.10 systems for clients and upgraded to newest support package ● Heterogeneous migration of ECC 6.0 EHP 3 Solaris Oracle to ECC 6.0 EHP 3 Linux Oracle 10.2 ● Homogenous migration of ECC 6.0 EHP4 system on MS SQL Server● Performed quarterly system refreshes of ECC and BW systems from production to quality systems along with frequent client copies● Installed and configure SAPRouter and included all appropriate systems in saprouttab● Installed additional components for PI system, including SFTP adapter and MQSeries JMS driver● Configured Solution Manager systems including system preparation, basic, managed system, alerting and monitoring configuration● Upgraded Oracle, Microsoft SQL Server and Sybase ASE databases Show less

● Developed and implemented a marketing plan targeted at local brand awareness for a Fortune 500 Commercial Real Estate firm ● Single-handedly developed internal website to allow for easy access to pertinent documents and information for local employees ● Increased department efficiency by streamlining marketing procedures, centralizing tasks and taking initiative as the single point of contact

● Re-designed company website, logo, brochure and business cards to improve brand recognition● Increased company revenue by sourcing candidates, conducted interviews and filled client’s job opportunities● Managed office by performing all clerical tasks as well as addressed client and employee issues ● Communicated with current and potential clients to ensure satisfaction

● Acted as a liaison between company executives and external advertising agency during a company re-branding initiative ● Designed company marketing material including eNewsletters, advertisements and company brochures ● Coordinated annual national association campaign for company CEO by managing campaign events, website, blog and advertisements

● Improved personal graphic design skills by observing expert designer● Built relationships with clients by attending business meetings and television/photo shoots● Fine-tuned written communication skills by writing radio and television advertisements● Performed lead generation through direct mailings and emails