Teri Cooper Email & Phone Number

New York, Ny, Us

Led a global team of more than 20 highly skilled professionals to execute rigorous and high performing risk-based operational strategies collaborating across all three lines of defense and stakeholders to maximize results• Uplifted and managed global adoption of 1LOD & 2LOD requirements elevating program to improve program results • Transfigured education model for process and business teams to deliver best practices and adoption of strong controls• Maximized innovative risk-based strategies collaborating across proprietary and external resources to deliver state of the art solutions to reduce risk, improve retention of critical agents, and improve customer satisfaction• Transformed trend analysis & reporting suite with rich data mining analytics and outcomes for C-suite leadership • Maximized resourcing across assurance activities through standardized deliverables including RCSA maintaining talent and business unit expenses while growing span of responsibilities by 45%• Successfully drove efforts across global return-to-office policies and protocols supporting Executive Committee reporting and action plans across more than 65K colleagues and 12K contractors

New York, Ny, Us

Using 24 direct reports led a team of professionals responsible for managing control effectiveness and efficiencies across a global team; Managed all facets of engagement on external and internal exam, audit, and compliance reviews; Oversaw implementation of Issue Management solution to close operational and regulatory control gaps and avoid repeat issues; Collaborated across Sales, Product, Development, Legal, Compliance, Risk, Technologies, Operations and other affiliate teams to document, design and execute a rigorous assurance testing program.Owned OE programs and collaborated across Legal, Technologies, Operations, Risk, and other affiliate teams to design and execute a rigorous assurance program • Drove early adoption on compliance management system model streamlining shared processes, reducing redundancy, and simplifying insights and trending across critical activities • Partnered with Legal to develop automation on regulatory processes reducing technology burden, operational dependencies and mitigating legal exposure • Led out on early adoption of RSCA model to document process, policy, controls, and drive risk mitigation on global scale. • Drove early adoption on compliance management system model streamlining shared processes, reducing redundancy, and simplifying insights and trending across critical activities • Successfully managed all facets of engagement on external and internal exams and audits reducing findings and improving controls; Implemented Issue Management solution to close regulatory control gaps and avoid repeat issues • Created suite of reporting serving all levels of organization including senior and C-level leadership in support of program and project updates and analytical insights • Developed triage model to maximize resourcing against assurance activities resulting in a positive uplift in project delivery and gap closure and personnel empowerment

New York, Ny, Us

Served as a key member of the Bank’s SLT chairing the Bank Risk Assessment Committee and Liaising directly with the Bank’s Audit Committee and Board of Directors; Using 8 direct reports led a team overseeing control effectiveness within the Bank and across the Bank Affiliates including Servicing, B2B, B2C, Risk, Technology, and Operations; Managed all facets of engagement on external and internal exam, audit, and compliance reviews including across OTS, CFPB, FDIC, and OCC; Partnered directly with Bank and its affiliates to document and evaluate operational risks, processes and controls; Liaise with senior and C-level leadership in program and project updates as well as reporting and analysis insights; Spearheaded and facilitated strategy sessions across assorted teams to improve return on processes• Led out on design of annual US Banking Risk Assessment evaluating banking environment, to document, test, and assert to critical business function effectiveness [pre-cursor to PRSA model today] • Managed coordinated global banking summit to identify, evaluate, and mitigate risk globally • Redesigned model of regulatory exam engagement to promote smooth execution and improve regulatory relationship• Led out on design of annual US Banking Risk Assessment evaluating banking environment, to document, test, and assert to critical business function effectiveness [pre-cursor to PRSA model today]

New York, Ny, Us

Drove cross-functional strategic and tactical projects for US Banking; Led a team of 7 project managers and project analysts to assume process and project related activities through to successful completion; Worked closely with Bank leadership and initiated updated strategies and opportunities for process improvement and risk mitigation; Developed updated project models commensurate with scope, materiality, and impact to reduce time without increasing risk; Oversaw and regularly reported on project activities and accomplishments to officers and Bank Leadership.• Consistently managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances

New York, Ny, Us

Using 4 direct reports successfully drove global and cross functional strategic projects and large-scale reengineering initiatives with high visibility and sensitivity; Led and coached other project managers and analysts across all phases of projects; Integrally involved in analysis, evaluation, and design of updated processes and activities; Provided experienced leadership within Strategic Operation team; Partnered with Technologies, Business, Finance, and Operations on quality, budget, and planning; Managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances; Served as leader on Diversity team championing new programs and strategies for Salt Lake teams and colleagues• Exceeded expectations YoY in multi-million reengineering targets while supporting peers in meeting their targets• Managed end-to-end project for launch of Euro Travelers "cheque" including design, production, marketing, sales, operations, fulfillment, and settlement across servicing, Front & Back-end Operations, Technologies, and Finance delivering on-time, to scope, and ahead of schedule • Developed project models commensurate with scope, materiality, and impact reducing time without increasing risk• Consistently managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances

New York, Ny, Us

Drove and performed audit and control engagements measuring quality, control breakdowns; Identified and led process improvement efforts within teams; Liaised across global team and quality partners within AXP investigating and evaluating updated options; Researched external solutions and developing proposals and case studies to consider alternative solutions

Salt Lake City, Utah, Us

Owned operations for managing business proposition with major US banks and mortgage companies, front, back-end operations, HR, client relations and development for servicing and technology solutions • Reimagined & led out on implementation of business strategy to drive improvements across business initiatives, client requirements, and operational capabilities to including client & colleague satisfaction, and cutting-edge software • Organized and led leadership teams to execute critical business designs managing consumer and commercial teams along with shared service functions across HR, Technology, and Compliance• Drove YoY, for 6 years material increase in acquisition, revenue and profit enabling growth and expansion of teams from 20 to 300 employees in under 2 years • Designed and facilitated learning curriculum and delivery for all major banking institutions install, upgrades, and processes

Lewisburg, Tennessee, Us

Managed technology mainframe, local area network, reporting, and risk mitigation operations • Developed internal customer service and reporting solutions for location, regional, and national groups• Developed sell in with senior leadership on concept, approach, investment, and delivery transitioning from terminal to PC and LAN commensurate with activities and benefits

Information Business Management

Information Business & Technology Management