Teri Cooper

Teri Cooper Email and Phone Number

Executive | First & Second Line of Defense | Governance & Control | Operational Excellence | Compliance | Operational Risk | | Project Management | @ American Express Business
Teri Cooper's Location
Salt Lake City, Utah, United States, United States
Teri Cooper's Contact Details

Teri Cooper personal email

About Teri Cooper

Experienced leader in Financial Services, Strategic Design, Regulatory Management, with demonstrated excellence and skills in Governance, Compliance, Change & Project Management, Process Transformation, Relationship Leadership.| Strategist |➤ Global thinker with a proven ability to develop and execute strategic and tactical plans➤ Solid business acumen & management skills with large, high visibility, complex and/or global projects from ideation to implementation within a fast-paced & highly matrixed environment➤ Fostering Innovation – Create an environment/conditions to promote creative problem-solving & ideas| Risk & Compliance |➤ Recognized for challenging and driving improvements in business and operational structures, technologies processes, measurement systems, & driving new business while maintaining a robust control environment ➤ Strong analytical & results-oriented leader focused on continuous improvement and driving exceptional results in a continuously challenging environment| Leadership |➤ Engaged and passionate leader consistently developing and lead high-performing global teams with consistently strong returns➤ Critical Thinking – Integrate and synthesize information in unique ways that provide a new perspective and leads to an evidence-based consensus and effective judgment➤ Driving & successfully empowering all aspects of partner integration, including Operations, Risk Management, Servicing, Regulatory, New Business, Reporting for institutions nationwideQuantifiable achievements include continually exceeding expectations across board and business leaders, regulatory/compliance personnel, & customer base from double-digit reductions in losses, creating leading edge process efficiencies resulting in multi-million dollar saves in process improvements and re-engineering, generation of improvements in revenues and profit gains through 10X increase in client and partner base, year over year.A common thread evident in my success has been a long-standing and effective balance between partnership, innovation and benefit with dedication to team and relationship building all geared towards positive outcomes.

Teri Cooper's Current Company Details
American Express Business

American Express Business

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Executive | First & Second Line of Defense | Governance & Control | Operational Excellence | Compliance | Operational Risk | | Project Management |
Teri Cooper Work Experience Details
  • American Express Business
    Director, Operational & Vendor Excellence Strategy
    American Express Business Apr 2015 - Present
    New York, Ny, Us
    Led a global team of more than 20 highly skilled professionals to execute rigorous and high performing risk-based operational strategies collaborating across all three lines of defense and stakeholders to maximize results• Uplifted and managed global adoption of 1LOD & 2LOD requirements elevating program to improve program results • Transfigured education model for process and business teams to deliver best practices and adoption of strong controls• Maximized innovative risk-based strategies collaborating across proprietary and external resources to deliver state of the art solutions to reduce risk, improve retention of critical agents, and improve customer satisfaction• Transformed trend analysis & reporting suite with rich data mining analytics and outcomes for C-suite leadership • Maximized resourcing across assurance activities through standardized deliverables including RCSA maintaining talent and business unit expenses while growing span of responsibilities by 45%• Successfully drove efforts across global return-to-office policies and protocols supporting Executive Committee reporting and action plans across more than 65K colleagues and 12K contractors
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  • American Express Business
    Director, Operational Risk & Internal Control - Enterprise Growth
    American Express Business Jun 2011 - Apr 2015
    New York, Ny, Us
    Using 24 direct reports led a team of professionals responsible for managing control effectiveness and efficiencies across a global team; Managed all facets of engagement on external and internal exam, audit, and compliance reviews; Oversaw implementation of Issue Management solution to close operational and regulatory control gaps and avoid repeat issues; Collaborated across Sales, Product, Development, Legal, Compliance, Risk, Technologies, Operations and other affiliate teams to document, design and execute a rigorous assurance testing program.Owned OE programs and collaborated across Legal, Technologies, Operations, Risk, and other affiliate teams to design and execute a rigorous assurance program • Drove early adoption on compliance management system model streamlining shared processes, reducing redundancy, and simplifying insights and trending across critical activities • Partnered with Legal to develop automation on regulatory processes reducing technology burden, operational dependencies and mitigating legal exposure • Led out on early adoption of RSCA model to document process, policy, controls, and drive risk mitigation on global scale. • Drove early adoption on compliance management system model streamlining shared processes, reducing redundancy, and simplifying insights and trending across critical activities • Successfully managed all facets of engagement on external and internal exams and audits reducing findings and improving controls; Implemented Issue Management solution to close regulatory control gaps and avoid repeat issues • Created suite of reporting serving all levels of organization including senior and C-level leadership in support of program and project updates and analytical insights • Developed triage model to maximize resourcing against assurance activities resulting in a positive uplift in project delivery and gap closure and personnel empowerment
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  • American Express Business
    Chief Operational Risk Officer
    American Express Business Mar 2006 - Apr 2011
    New York, Ny, Us
    Served as a key member of the Bank’s SLT chairing the Bank Risk Assessment Committee and Liaising directly with the Bank’s Audit Committee and Board of Directors; Using 8 direct reports led a team overseeing control effectiveness within the Bank and across the Bank Affiliates including Servicing, B2B, B2C, Risk, Technology, and Operations; Managed all facets of engagement on external and internal exam, audit, and compliance reviews including across OTS, CFPB, FDIC, and OCC; Partnered directly with Bank and its affiliates to document and evaluate operational risks, processes and controls; Liaise with senior and C-level leadership in program and project updates as well as reporting and analysis insights; Spearheaded and facilitated strategy sessions across assorted teams to improve return on processes• Led out on design of annual US Banking Risk Assessment evaluating banking environment, to document, test, and assert to critical business function effectiveness [pre-cursor to PRSA model today] • Managed coordinated global banking summit to identify, evaluate, and mitigate risk globally • Redesigned model of regulatory exam engagement to promote smooth execution and improve regulatory relationship• Led out on design of annual US Banking Risk Assessment evaluating banking environment, to document, test, and assert to critical business function effectiveness [pre-cursor to PRSA model today]
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  • American Express Business
    Senior Project Manager
    American Express Business 2003 - 2006
    New York, Ny, Us
    Drove cross-functional strategic and tactical projects for US Banking; Led a team of 7 project managers and project analysts to assume process and project related activities through to successful completion; Worked closely with Bank leadership and initiated updated strategies and opportunities for process improvement and risk mitigation; Developed updated project models commensurate with scope, materiality, and impact to reduce time without increasing risk; Oversaw and regularly reported on project activities and accomplishments to officers and Bank Leadership.• Consistently managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances
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  • American Express Business
    Manager & Six Sigma Blackbelt
    American Express Business 1998 - 2003
    New York, Ny, Us
    Using 4 direct reports successfully drove global and cross functional strategic projects and large-scale reengineering initiatives with high visibility and sensitivity; Led and coached other project managers and analysts across all phases of projects; Integrally involved in analysis, evaluation, and design of updated processes and activities; Provided experienced leadership within Strategic Operation team; Partnered with Technologies, Business, Finance, and Operations on quality, budget, and planning; Managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances; Served as leader on Diversity team championing new programs and strategies for Salt Lake teams and colleagues• Exceeded expectations YoY in multi-million reengineering targets while supporting peers in meeting their targets• Managed end-to-end project for launch of Euro Travelers "cheque" including design, production, marketing, sales, operations, fulfillment, and settlement across servicing, Front & Back-end Operations, Technologies, and Finance delivering on-time, to scope, and ahead of schedule • Developed project models commensurate with scope, materiality, and impact reducing time without increasing risk• Consistently managed budget and plans for team from ideation to implementation and provided senior leadership reporting and rationale on outcomes and variances
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  • American Express Business
    Quantitative Business Analyst
    American Express Business 1996 - 1998
    New York, Ny, Us
    Drove and performed audit and control engagements measuring quality, control breakdowns; Identified and led process improvement efforts within teams; Liaised across global team and quality partners within AXP investigating and evaluating updated options; Researched external solutions and developing proposals and case studies to consider alternative solutions
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  • Spectrum Field Services
    Vp, Client Operations, Sales, Marketing And Research & Development
    Spectrum Field Services Dec 1989 - Aug 1996
    Salt Lake City, Utah, Us
    Owned operations for managing business proposition with major US banks and mortgage companies, front, back-end operations, HR, client relations and development for servicing and technology solutions • Reimagined & led out on implementation of business strategy to drive improvements across business initiatives, client requirements, and operational capabilities to including client & colleague satisfaction, and cutting-edge software • Organized and led leadership teams to execute critical business designs managing consumer and commercial teams along with shared service functions across HR, Technology, and Compliance• Drove YoY, for 6 years material increase in acquisition, revenue and profit enabling growth and expansion of teams from 20 to 300 employees in under 2 years • Designed and facilitated learning curriculum and delivery for all major banking institutions install, upgrades, and processes
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  • Teledyne Advanced Electronic Solutions
    Mis & Network Technology Manager
    Teledyne Advanced Electronic Solutions 1986 - 1989
    Lewisburg, Tennessee, Us
    Managed technology mainframe, local area network, reporting, and risk mitigation operations • Developed internal customer service and reporting solutions for location, regional, and national groups• Developed sell in with senior leadership on concept, approach, investment, and delivery transitioning from terminal to PC and LAN commensurate with activities and benefits
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Teri Cooper Skills

Operational Risk Financial Services Risk Management Operational Risk Management Business Analysis Banking Financial Risk Internal Controls Credit Cards Business Process Improvement Enterprise Risk Management Process Improvement Risk Assessment Sarbanes Oxley Act Aml Financial Analysis Internal Audit Re Engineering Relationship Management Change Management Governance Oversight Payments Vendor Management Credit Risk Finance Portfolio Management Cross Functional Team Leadership Business Continuity Credit Corporate Governance Business Transformation Due Diligence Managerial Finance Auditing Fraud Regulations Business Process Re Engineering Financial Modeling Corporate Finance Basel Ii Business Process Debit Cards Business Process Mapping It Audit Capital Markets Financial Audits Solution Architecture Sox Solution Design

Teri Cooper Education Details

  • Brigham Young University
    Brigham Young University
    Information Business Management
  • Moorpark College
    Moorpark College
    Information Business & Technology Management

Frequently Asked Questions about Teri Cooper

What company does Teri Cooper work for?

Teri Cooper works for American Express Business

What is Teri Cooper's role at the current company?

Teri Cooper's current role is Executive | First & Second Line of Defense | Governance & Control | Operational Excellence | Compliance | Operational Risk | | Project Management |.

What is Teri Cooper's email address?

Teri Cooper's email address is te****@****ess.com

What schools did Teri Cooper attend?

Teri Cooper attended Brigham Young University, Moorpark College.

What are some of Teri Cooper's interests?

Teri Cooper has interest in Writing, Design, Gardening, Sailing, Fishing.

What skills is Teri Cooper known for?

Teri Cooper has skills like Operational Risk, Financial Services, Risk Management, Operational Risk Management, Business Analysis, Banking, Financial Risk, Internal Controls, Credit Cards, Business Process Improvement, Enterprise Risk Management, Process Improvement.

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