Customer Success Manager
Mar 2018 - Jun 2021
AeroLeads people directory · profile
Teri Smith Email & Phone Number
Customer Success Manager
1 work email found
@torys.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Customer Success Manager
Location
Toronto, Ontario, Canada
Who is Teri Smith? Overview
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Quick answer
Teri Smith is listed as Customer Success Manager based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at torys.com and a matched LinkedIn profile for Teri Smith.
Teri Smith previously worked as Customer Success Manager at Closing Folders and Customer Success Manager at The Sackett Group. Teri Smith holds B.Ed., Education from Lakehead University.
Company email context
Email format at torys.com
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{first_initial}{last}@torys.com
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Profile bio
About Teri Smith
Training, Support and Client Success professional with experience managing the delivery of high levels of customer service in high stress, demanding environments. High levels of proficiency in designing and delivering training programs and managing complicated projects and implementations while maintaining or improving client satisfaction levels. Strategic thinker and creative problem solver adept at handling changing landscapes and priorities.Signature Strengths• Training, leadership and project management• Excellent communicator with strong focus on customer satisfaction and high service levels• Troubleshooting technical issues and determining best possible resolutions• Thorough understanding of software applications and users’ needs• Able to explain and train technical concepts to a variety of audiences from end users to top executives
Listed skills include Software Documentation, Project Management, Training, Document Management, and 8 others.
5 roles · 28 years
Teri Smith work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
- Provided consulting, customization, training, and support services to 50+ client sites, including law firms, gas and oil companies, and pharmaceutical companies.Key Accomplishments:
- Built collaborative client relationships that resulted in continual positive company and product engagement and in renewed support agreements, upgrades and additional product line purchases
- Served as primary point of contact for clients to receive training, support and updates
- Worked with clients to determine requirements and design customizations to create the most efficient/effective implementations
- Developed technical documentation and training outlines
- Delivered in-depth technical training to IT personnel and trainers
2011 - 2017
~6 yrs
Manager, End User Support
- Managed a 24/7 centralized Help Desk, and improved the effectiveness of the department by developing and implementing strategies, policies and procedural changes. Ensured the efficient resolution of complex.
- Improved customer satisfaction rating by 39%
- Project team member heavily involved in the selection, customization and testing of software applications
- Determined training strategy for rollouts of new applications and hardware
- Project managed Help Desk function for firm wide rollouts and implementations
- Developed communications plans for large rollouts affecting over 800 users
2004 - 2011
~7 yrs
Manager, End User Support
- Managed Training and Help Desk services, and monitored, analyzed and improved processes to ensure high quality service delivery. Provided coaching, mentoring, training, professional development and performance.
- Project managed training and support functions for large rollouts and implementations affecting over 1,000 users
- Hired, trained and managed external trainers for large rollouts
- Received “Osler Award” for Most Improved Service Group
1998 - 2004
~6 yrs
Quality Assurance Analyst/Training Coordinator
Pathfinder Learning Systems
Responsible for designing training programs and documentation to meet internal users’ and customers’ requirements and management of all aspects of product testing for educational software company. Key accomplishments:- Developed test plans for software and managed beta version testing- Assisted in the design of marketing presentations and documentation.
Aug 1994 - Jul 1998
3 education records
Teri Smith education
B.Ed., Education
Year Of Study Abroad, French
Université Canadienne En France
B.A., French
FAQ
Frequently asked questions about Teri Smith
Quick answers generated from the profile data available on this page.
What is Teri Smith's role at their current company?
Teri Smith is listed as Customer Success Manager.
What is Teri Smith's email address?
AeroLeads has found 1 work email signal at @torys.com for Teri Smith.
Where is Teri Smith based?
Teri Smith is based in Toronto, Ontario, Canada.
What companies has Teri Smith worked for?
Teri Smith has worked for Closing Folders, The Sackett Group, Torys Llp, Osler, Hoskin & Harcourt Llp, and Pathfinder Learning Systems.
How can I contact Teri Smith?
You can use AeroLeads to view verified contact signals for Teri Smith, including work email, phone, and LinkedIn data when available.
What schools did Teri Smith attend?
Teri Smith holds B.Ed., Education from Lakehead University.
What skills is Teri Smith known for?
Teri Smith is listed with skills including Software Documentation, Project Management, Training, Document Management, Testing, Management, Analysis, and Technical Support.
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