Theresia Dickie Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Va, Us

Chevy Chase, Md, Us

Virginia Beach, Virginia, Us

Jacksonville, Fl, Us

Trains sales associates by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Purchases inventory; placing and expediting orders; verifying receipt. Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and on sales floor. Promotes sales by demonstrating merchandise and products to customers. Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions;issues refunds, credits, and executes exchanges Count money in cash drawers at store opening and closing as well as fill out and execute change orders;responsible for bank deposits. Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Answer inbound phone calls in a high volume call center and schedule service appointments. Complete outbound calls to confirm appointments and notify customers of recalls and other pertinent information regarding their vehicles. Provide the highest level of customer service. Utilize my experience in Microsoft Outlook, Word, and Excel. Develop the knowledge of ADP and Cisco programs. Maintain a work environment that is goal orientated. Determines requirements by working with customers. Answers inquiries by researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; forwarding requests. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities.

Answer multiple external phone calls to provide quality customer service to existing and prospective customers. Perform general office duties including managing receipt of money for sales and warranty transactions, file new vehicle information, and sort mail. Maintain cash drawer and complete nightly deposit. Welcome customers and direct them to the proper destination in the dealership. Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage. Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices. Scheduling and coordinating meetings, interviews, events and other similar activities. Sending out and receiving mail and packages. Preparing business correspondence and other documents using Microsoft Office Suite. Sending faxes and managing files. Ordering and receiving food deliveries. Performing multifaceted general office support