Teri Dudas Email and Phone Number

Guided users through step-by-step solutions following pre-determined scripts and technical troubleshootingprocedures.•• Diagnosed and resolved technical hardware and software issues.• Accommodated wide-ranging customer experience levels by adjusting technical support strategies.• Scanned, tested and troubleshot remote scanners & computers.• Deployed new software and security updates.• Recorded customer issues on database to streamline process and fastrack resolutions

• Trained and developed dental staff to meet practice performance standards.• Helped providers evaluate practice finances and operations with regular reports on activities.• Kept practice operating smoothly by handling supply purchases, equipment upgrades and operating expenses.• Met coverage demands by establishing work schedules and assigning specific jobs.• Accomplished financial targets through sound administration of fiscal operations.• Directed, supervised and evaluated work activities of [Type] personnel.• Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives.• Protected patient data with secure records management system.• Improved care delivery by monitoring performance and optimizing strategies.• Organized payment schedules and presented details to patients.• Coordinated effective interdepartmental collaboration through open communication between medical staff.

Perform general chair side duties and assist with all types of procedures Assisted with routine dental procedures invarious offices in North Carolina•Provided chair side assistance during clinical treatments, alginate impressions, fabricated and cemented temporarycrowns and bridges, and dental x-rays Utilize proficient knowledge of digital radiology to take digital X-ray Soundknowledge of clinical procedures and dental/medical terminology Managed dental assistant scheduling, treatmentplanning Proficient with Dentrix software and Eagle Soft software

Utilizes multiple online applications to analyze customer accounts Assists customers with detecting fraudulent activityon their account Initiates fraud claims for victims of identity theft and account takeover Generates new accounts for lost,stolen and compromised Visa cards Responsible for updating, notating and maintaining sensitive account informationInteracts with specialized departments within call center to meet customer needs

Performed the role as bank ambassador Forecasted, coordinated and monitored sales activities Adhered to Anti-MoneyLaundering and Bank Secrecy Act Maintained the highest level of customer service, promoting customer confidenceDeveloped client relationships, establishing rapport with customers and suppliers

Coordinated store operations Monitored sales activities and trends Provided prompt courteous services to theprospective clients Performed inventory management and merchandising practices Recruited new hires and conductedtraining sessions for teammates