Teri Fleming Email & Phone Number

Irvine California

•Responsible for planning, execution, management, production, and supervision of open enrollments. •Supervises enrollment managers and counselors, ensuring attendance & production goals are met and processes/protocols are followed. Develops enrollment manager work schedules.•Coordinates enrollment managers’ daily work activities. Works with enrollment managers to strategically assign personnel to programs, achieving company & client goals.•Executes workforce management… Show more •Responsible for planning, execution, management, production, and supervision of open enrollments. •Supervises enrollment managers and counselors, ensuring attendance & production goals are met and processes/protocols are followed. Develops enrollment manager work schedules.•Coordinates enrollment managers’ daily work activities. Works with enrollment managers to strategically assign personnel to programs, achieving company & client goals.•Executes workforce management activities to ensure the highest level of production, service, and quality of the counselor team.•Manages phone system, settings, and makes appropriate adjustments; keeps all applicable settings in working order and up to date.•Update counselors in phone queues•Structures and manages staff rest periods to comply with enrollment needs and service levels.•Assists with staffing projections by case and expense management•Becomes proficient with upcoming case enrollments (plan design documents)•Troubleshoots and helps resolve case-specific issues; escalates as needed and follows up for prompt resolution.•Assists with the implementation of counselor training programs.•Interfaces with Account Management, Technology, and other departments as needed to resolve issues and achieve enrollment goals.•Performs all normal duties of the enrollment manager role•Handles opening and closing of the Enrollment Center. Ensures work areas are neat and clean and secured.•Provides suggestions to improve efficiencies resulting in higher revenue and reduced expenses.•Performs all other related and compatible duties as assigned•Reconcile and maintain call center timecards for 250 seats. Manage and research all payroll issues•Manage and configure new employees into the time clock•Manage and submit paperwork for pay and classification modifications•Monitor calls by using specific software. Research certain calls for issues. Finds specific calls and use as a training tool. Show less

Responsibilities include stand-up presentations with Windows PowerPoint. Stand-up presentations without Windows PowerPoint. Communicate VSP to all employees including upper level executives at specific locations. Set up, tear down and represent VSP at various health fairs in and out of Orange County. Travel included.

Responsibilities include stand-up presentations with Windows PowerPoint. Stand-up presentations without Windows PowerPoint. Communicate Met-Life Insurance benefits to all employees including upper level executives at specific locations. Set up, tear down and represent Met-Life at various health fairs in and out of Orange County. Travel included.

Responsibilities include stand-up presentations with Windows PowerPoint. Stand-up presentations without Windows PowerPoint. Communicate Kaiser Health Insurance to all employees including upper level executives at specific locations. Set up, tear down and represent Kaiser at various health fairs in and out of Orange County.

Responsibilities include one on one meetings with all employees, executives and owners. Explanation of benefits summaries. Presentation and closing of products (i.e. DI, Life, Cancer, Accident).

Responsibilities include one on one meetings with all employees, executives and owners. Explanation of benefits summaries. Presentation and closing of products (i.e. DI, Life, Cancer, Accident).

include travel sales for incoming clients and referrals. Specialize in group and cruise tours. Manage all communications with travel sales representatives. Certified with CLIA (Cruise Line International Association.)

Managed 2,231 accounts; Responsibilities included marketing and promotion of DuPont fibers and DuPont STAINMASTER carpet products. Managing of co-op advertising money, discretionary funds, product knowledge and sales training for each account including Home Depot, Home Depot Expo, Home Base, House 2 Home, Costco and Sears. Selling, installation and managing of exclusive selling systems for major accounts.

Responsibilities included assisting the CEO in daily management. Managing and creating of daily and monthly reports.

Managed all communication with outside sales force. Created monthly sales sheets and various reports for VP of Sales and outside sales force.