Oversaw all aspects of residential property management of over 350 residential rental properties. Responsible for collecting rent and other property fees from tenants and individual owners. Reported property’s financial status, occupancy and expiring leases to property owners and helped negotiate lease renewals from beginning to end. Advertised vacant properties and met with potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws, FHA/HUD requirements. Conducted home inspections of properties and arranged for repairs as required. Managed numerous requests for home maintenance daily and arranged contracts for maintenance, trash removal, landscaping, security and other ongoing services. Managed disputes with these service providers where appropriate and investigated and resolved property complaints and rental violations regularly.

Delivers exceptional service by greeting and serving customers in a timely, friendly manner. Successfully guides home buyers and sellers through sales and purchases of properties. Counsels customers on current market statistics for local residential properties. Generates lists of properties that are compatible with buyers' needs and financial resources. Maintains high referral rates and exceptional feedback from previous clients. Creates realtor and buyer incentives and strategies with agents, builders, lenders, and buyers. Coordinates appointments with prospective buyers to showcase houses and plots. Gathers, distributes and maintains all the materials for buyer incentive marketing plans.

Focused and dedicated insurance professional provided superior customer service to current and potential policy holders. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers and prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on the needs and goals. Researched coverage and premium options and supplied clients with tailored coverage options.

Managed and led 16-member Wing Intelligence team; Served as squadron commander’s go-to advisor as additional duty First Sergeant responsible for the morale, welfare, and mission readiness of 50 squadron enlisted personnel. Provided direct intelligence support for 9 Department of Defense satellite systems. Expertly researched, analyzed, and presented/briefed intelligence to Wing staff leadership at three levels. Facilitated reorganization of intelligence personnel to best fit 6 squadrons intelligence priority requirements for Wing leadership which outlined critical reporting criteria. Revitalized intelligence mission qualification training program adding 10 fundamentals coursed to curriculum. Oversaw Force Protection intelligence support to base personnel and security forces. Aided creation of 50th Operations Group Space Mission Force Task Force, the first in Air Force Space Command, effectively guiding the organizational restructure of seven units consisting of 792 authorizations. Led 11 members through Air Force level Unit Effectiveness Inspection which garnered intelligence unit 4 Professional Team Awards.