Professional Experience Medline Industries Inc. 1/2018 – Current• Repack Department Supervisor• Managing team members time cards• Performance Evaluations • Corrective actions • Shipping Customer Orders• Specialized Time Sensitive Customer Orders• Interview prospective new team members• Order Discrepancy - OSI• Training Supervisor• Manage new team member training• Training… Show more Professional Experience Medline Industries Inc. 1/2018 – Current• Repack Department Supervisor• Managing team members time cards• Performance Evaluations • Corrective actions • Shipping Customer Orders• Specialized Time Sensitive Customer Orders• Interview prospective new team members• Order Discrepancy - OSI• Training Supervisor• Manage new team member training• Training Reports• Managing Competencies • Onboarding • Weekly New Hire Meetings ( Lunch and Learns )• Regional Training Supervisor• Assist Branch Trainers with training in territories• Train new branch trainers• Supply Territory branches with training reports• Support branch specific training supervisors• Assist in training new supervisors Show less

Customer Service Claims Department• Assist Stores with missing or late orders• Logging Employee Attendance calls and report to management team• Assist Warehouse associates with correct and charged equipment• Order Selections Audits• Locate missing pallets/orders in Distribution Center.• Communicate all late 3rd party deliveries to Stores• Assist Human Resource in filing and recording associates correction letters• Researching Inventory Adjustments and… Show more Customer Service Claims Department• Assist Stores with missing or late orders• Logging Employee Attendance calls and report to management team• Assist Warehouse associates with correct and charged equipment• Order Selections Audits• Locate missing pallets/orders in Distribution Center.• Communicate all late 3rd party deliveries to Stores• Assist Human Resource in filing and recording associates correction letters• Researching Inventory Adjustments and Outs• Assisting with special tasks and assignments.• Research and process store claims• Create warehouse audit process and train supervisors process and corrective action steps as per union guidelines. Show less

Portland, ORPella corp. 8/2011-5/2014 National Accounts Sales and Support Specialist• Assist National Account Reps with product questions, part orders, order details.• Assist Customer Service agents with product… Show more Portland, ORPella corp. 8/2011-5/2014 National Accounts Sales and Support Specialist• Assist National Account Reps with product questions, part orders, order details.• Assist Customer Service agents with product questions and escalated customers.• Resolve escalated customer concerns with products and or service and sales issues.• Communicate specific product changes with our teams and customer service agents.• Train new customer service agents in processes and product information, as well as systems to help them find product information.• Supply Pella Service centers with customer history, product questions and any warranty information.Portland, OR Contact Center Agent 4/2010-8/2011• Processing shipping papers for Lowe’s stores and the PDSN• Answer calls to help home owners with product question, resolve any product issues, request service request.• Assist Lowe’s store with any shipping information, product questions and guide lines. Show less

Wood Village, OR Cashier 3/2001-8/2009• Assist contractor and customer with their purchases• Credit Coordinator• Assist contractors and home owners with credit applications and billing statements.• Reconcile any discrepancy in cost on special order PO from vendors.• Resell any special order returns that the store could not receive any credit… Show more Wood Village, OR Cashier 3/2001-8/2009• Assist contractor and customer with their purchases• Credit Coordinator• Assist contractors and home owners with credit applications and billing statements.• Reconcile any discrepancy in cost on special order PO from vendors.• Resell any special order returns that the store could not receive any credit for.• District trainer for SOS/Credit Coordinator RTM Associate• Contact vendors for credit on any product returns and process the correct paperwork.• Keep return product and office clean and organized• Maintain files with RTM records• Process product for repairs through various vendors Receiving Clerk• Receive product shipments• Process receiving paperwork • File paperwork accordingly • Work with vendors and shipping companies on discrepancies. Show less