• Coordinate and host pre-planning discussions to review and understand current manual business processes in preparation to determine feasibility for automation.• Prepare in detail PDD, SDD, detailed Process Maps (AS IS and TO BE).• Create testing scenarios and conduct UAT.• Communicate with business partners and developers throughout the project lifecycle.• Developed automation to maintain production inventory levels.• Developed automation to register vehicle serial numbers, tie parent and child components in preparation for upload to the Department of Defense Registry.• Deployed, triggered, monitored, and tracked the work of unattended robots using Orchestrator.• Created and updated assets and credentials using Orchestrator. • Participated in creating the RPA Center of Excellence.• Collaborated to define and create team standards for developing and deploying automated business processes.• Collaborated to develop strategies for use of attended and un-attended bots.• Maintained the integrity and security protocols to comply with SOX as well as Defense contractual requirements.• Designed custom RPA Request Form used for enhancements and other related items such as asset updates or changes, re-trigger scheduled jobs, etc. • Collaborated in developing RPA Team support model.• Collaborated in developing naming conventions for RPA practice.• Being part of the Center of Excellence that delivered over 90 processes in 2 years, which equated more than 60,000 hours of automation savings allowing users to perform more impactful work

• Developed enterprise solutions, partnerships, and overall customer experience & solutions.• Managed segment specific processes reduced cost and improved efficiency for the Enterprise.• Managed warranty cycles, including requirement plan creation, development of strategy and coordination of user acceptance.• Documented business processes and analyzed procedures to see that they would meet changing business needs.• Coordinated with audit team annual SOX review.

-Provide exceptional customer service by greeting and thanking each person coming through the door-Excel in a high energy, fast paced environment-Suggestive sell and inform customers of current specials and product offerings

My current position is allowing me to -Developing social media strategy and execution plan to increase awareness and membership -Assisting in writing content for the organization's website -Disseminating information regarding upcoming seminars and forums to members -Collaborating on organizing special event planning and execution

-Organized annual Golf Classic which raised money to benefit the Lucille Schultz Caring for Kids Fund-Participated in organizing other special events and community outreach programs such as the Health Fair and 5K Walk/Run-Managed daily operations of the volunteer program by communicating news and information as needed regarding hospital policies or changes, coordinated and distributed monthly volunteer schedules-Recruited, retained and scheduled volunteers to serve in various capacities throughout multiple facility locations-Managed internal gift shop, including merchandise purchases, inventory, staffing and customer satisfaction