Teri Roberts Email & Phone Number

United States

Greater Omaha Area

-Responded to inquiries, comments and complaints to resolve issues received from consumers. -Negotiated mutually satisfactory resolutions while exercising good judgment and exemplary communication skills, and exhibiting empathy and professionalism to calm escalated demeanor. -Entered a multitude of data into various applications and systems in an accurate manner to assist analysts with information gathering.-Identified and implemented processes to assist our team, department and company in working more effectively. -Suggested updates to database system to provide accurate information to consumers and database users. -Conducted peer evaluations and provided coaching feedback to promote accurate results within the department. -Trained fellow employees on email handling procedures to assist employee development. -Assisted Reporting Analysts in monitoring consumer communications for patterns and trends to enable to quick discovery of potential issues. -Demonstrated comprehensive knowledge of company and its products, brands and promotions including product ingredients, food safety, proper usage and storage and nutritional information for a multitude of brands. -Interfaced with consumers, customers and peers to solve daily issues and collected information which aided in decision-making. -Researched, when necessary, to determine if consumers were attempting to defraud the company.-Compiled daily email summary report for management.

Greater Detroit Area

Served as communication link between technical staff and customer. Supervised team of six. Conducted detailed performance appraisals, provided daily coaching and guidance, and ran team meetings. Interviewed potential employees, collaborated with other Team Leaders to meet department goals, and effectively communicated with co-workers on all levels.

Greater Detroit Area

Provided programming support for General Motors account mostly in PL1 and JCL.Interfaced with customers to obtain requirements, transformed customer needs to technical specifications and maintained customer relations while performing on-going project management. Provided changes to programs on-time, within budget, and according to customer requirements. Also coding experience in COBOL, Fortran, Easytrieve