Managing a portfolio of investment properties accross the South West.

My role here was extremely varied and pressured but thoroughly enjoyable. The main focus of the role was to manage and support the Customer Service Team who were the first point of contact for our customers. The role entailed KPI management, Saturday and Out of Hours rota management, employee reviews, recruitment, complaint handling and pitching in to support the team during busy periods – including out of hours. I also undertook stock control, purchase ledger, budgeting and… Show more My role here was extremely varied and pressured but thoroughly enjoyable. The main focus of the role was to manage and support the Customer Service Team who were the first point of contact for our customers. The role entailed KPI management, Saturday and Out of Hours rota management, employee reviews, recruitment, complaint handling and pitching in to support the team during busy periods – including out of hours. I also undertook stock control, purchase ledger, budgeting and reporting.I had a keen eye for detail; maintaining stock descriptions, ISBNs, images and prices on the websites and how they integrated with our internal sales/logistics software. I identified business process improvements and implemented several positive changes which have streamlined workflows which allowed the Customer Service Team to work more efficiently. I also collected and monitored comparative Trust Pilot data for the business and those of our competitors to ensure we continued to exceed our customer’s expectations.No two days were the same and as this role was so varied, I have excellent work prioritisation skills for myself and that of any team. Show less

Personal Assistant to an Independent Financial Advisor.Day to day office management, first point of contact for all enquiries, booking appointments, diary management, client meet and greets and document preparation.Occasionally supporting the Wills and Probate department when they were exceptionally busy, undertaking letter and file / telephone note preparation via Phillips SpeechMike Audio.