Teria Johnson Email & Phone Number

Indianapolis, In, Us

Carmel, Indiana, United States

• Answering incoming calls by region spanning new applications to claims • Responding to Agent Emails

Indianapolis, Indiana Area

Provide exceptional customer service for Delaware Life legacy Annuities to the clients and their financial advisors, I accomplish this by answering my phone in a timely manner. I also answer any question that the caller may have about the account and contact any customer back if need to prevent any unnecessary call backs. I also provide any paperwork needed to the client or agent by mail, email or fax, and introduce documents to the processing departments for any fixes or requests that are need by the clients and their reps. Also NIGO/IGO death claim paperwork for processing

United States

Worked alongside field Techs via telephone, to help troubleshoot panel programming, And to program panels onsite with panel software provided. Give confirmation numbers to tech for finished installation jobs, by verifying all information has been programmed and system had been tested.● Honeywell● DSC● DMP● Radionics● Silent Knight

United States

Help customers with cable television, Internet and VoIP phone service issue, I walk customers through setting up all services over the phone and also help customer set up routers and switch devices over the phone. If issue is unable to be resolved over the phone I set up for a tech to be dispatched to customers home to fix issue.● Windows XP,Vista, and 7● Password resets ● Mac Operating systems

United States

Helping insurance agent with their business software when there is anIssue● Remedy● Citrix● Windows XP,Vista, ● Microsoft Office 2008● Password resets ● Wi-Fi security ● Email Clients ( Outlook, Windows live mail, Thunderbird, Mac Mail)● Remote Admin Assistance ● Smart phone and app support