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Teri Boyd, Mba personal email
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A servant leader with extensive experience managing a variety of operational activities. Proven ability to lead teams and troubleshoot problems through detailed analysis and intelligent solutions. Demonstrated expertise producing KPIs and metrics reporting that align with overall strategic objectives. Skilled with tools like Tableau, Power BI, and Excel for data analysis and trend identification. SKILLSProject Management • Operations Management • Reporting and Analysis • KPI Development • Performance Improvement • Project Planning • Coaching and Development • Decision Making • Communication • Teamwork • Collaboration • Time Management • Problem-Solving • Project Development • Leadership • Strategic Planning • Budgeting • Risk Management • Process Improvement • Adaptability • Honesty • Integrity • Compassion
Out Of Oz Travel
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Out Of Oz Travel
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Process Operations Analyst (Contractor For Apple)The Select Group Aug 2022 - Dec 2023Raleigh, North Carolina, Us• Streamlined operational processes to increase organizational efficiency, resulting in improved customer satisfaction and elimination of redundancies.• Generated Executive Dashboards and Quarterly Business Review (QBR) reports using Tableau, ThoughtSpot, and Excel for seamless data analysis and trend identification.• Managed relationships with top three mobile carriers while handling carrier promotion escalations and ensuring strict adherence to internal partner service level agreements.• Coordinated New Product Introduction (NPI) initiatives, establishing quality control standards and fosteringinter-team coordination for successful product launches. -
Operations Manager (Contractor For T-Mobile)Yoh, A Day & Zimmermann Company Feb 2022 - Aug 2022Philadelphia, Pa, Us• Facilitated partnerships and served as a main point of contact for stakeholder communication, ensuring seamless progress updates during a critical billing platform migration.• Monitored Splunk and Elastic to ensure API communication was seamless, reliable, and secure while facilitating smooth interactions between various software systems during overnight migration sessions.• Edited and updated process documentation for the Command Center in order to maintain consistency and relevance throughout the migration process.• Managed SharePoint site to keep all migration documentation, issues, and resolutions in a centralized location. -
Project ManagerSkyline E3 Mar 2021 - Nov 2021Lenexa, Ks, Us• Managed multiple complex tradeshow and virtual exhibits from initiation to deployment, ensuring timely achievement of project milestones and targets.• Fostered professional growth within the team by providing training and mentorship, thereby enhancing their skill sets and capabilities.• Developed and implemented personalized reporting strategies to effetively showcase the significant contributions and achievements of the project management team.• Utilized a range of software systems, including proprietary online catalogs, SmartSheet for project management, QuoteWerks for pricing, and QuickBooks for select billing tasks. -
Professional DevelopmentCareer Note Sep 2019 - Mar 2021Utilized a period of professional transition to concentrate on personal development, successfully undertookpersonal projects, and navigated through the challenges posed by the Covid-19 pandemic.
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Lead Project ManagerCenturylink Feb 2018 - Sep 2019Monroe, La, Us• Directed project management initiatives focusing on sales optimization, process enhancement, and performance improvement, overseeing a diverse project portfolio.• Deployed both short and long-term Customer Relationship Management (CRM) solutions which led to improved understanding of customer needs among sales teams.• Managed a variety of ad-hoc duties including meeting planning, data analysis, project coordination, and process documentation.• Represented Field Sales during contingency planning for union negotiations, managing risk, and effectively forecasting labor requirements. -
Lead Sales Operations ManagerCenturylink May 2012 - Feb 2018Monroe, La, Us• Led a highly-successful Sales Development Coaching program that identified knowledge gaps, obstacles, employee motivation factors, and effective strategies for improving employee training.• Designed a comprehensive set of measurable KPIs, tailored to specific departments, to support strategy and planning initiatives.• Implemented and maintained an efficient inventory control system, ensuring accurate tracking of stock levels, order fulfillment, and replenishment processes.• Instrumental in maintaining full Payment Card Industry (PCI) compliance across all retail locations, reducing potential risks and securing sensitive customer data.
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Manager Operations And ComplianceSprint Jun 2007 - May 2012Overland Park, Kansas, Us• Directed a highly successful team of Retail auditors, compliance analysts, and project managers to evaluate the financial and operational adequacy of internal controls, policy adherence, general operating procedures, and fraud detection.• Oversaw cash management and correct handling of $200M in-store business assets while ensuring secure and efficient financial transactions.• Uncovered and addressed a substantial billing discrepancy, resulting in the recapture of $220K in yearly lost revenue through analysis of retail insurance claims and billing reports.• Created and modified policies across 130+ Retail stores to ensure proper controls were in place and to facilitate consistency in daily operations.
Teri Boyd, Mba Skills
Teri Boyd, Mba Education Details
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Midamerica Nazarene UniversityMaster Of Business Administration - Mba -
Baker UniversityGeneral
Frequently Asked Questions about Teri Boyd, Mba
What company does Teri Boyd, Mba work for?
Teri Boyd, Mba works for Out Of Oz Travel
What is Teri Boyd, Mba's role at the current company?
Teri Boyd, Mba's current role is Operations Manager| Project Manager | Process Analyst.
What is Teri Boyd, Mba's email address?
Teri Boyd, Mba's email address is te****@****ile.com
What is Teri Boyd, Mba's direct phone number?
Teri Boyd, Mba's direct phone number is +191335*****
What schools did Teri Boyd, Mba attend?
Teri Boyd, Mba attended Midamerica Nazarene University, Baker University.
What skills is Teri Boyd, Mba known for?
Teri Boyd, Mba has skills like Process Improvement, Business Process Improvement, Project Management, Access, Account Management, Analysis, Budgets, Cross Functional Team Leadership, Customer Experience, Customer Satisfaction, Data Analysis, Management.
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