Update large internal intranet providing tools that enable branch offices to operate in the most efficient, productive, and independent manner possible. Responsible for quick turnaround of daily web modification requests, adding value to content presentation wherever feasible. Part of project ream responsible for larger-scale web content and presentation improvement and enhancements.

• All-inclusive creative web site and graphic design. • Compose web page content with value- added marketing and search engine optimization emphasis. • Complete web site updates, enhancements, and maintenance accurately, on time, and within defined budget. • Ensure all web pages, links, forms, and scripts are completely usable and function correctly on multiple browser platforms. • Advise clients in ways to improve web site traffic and visibility in order to increase client sales and profit.• Research and suggest web site improvements that would increase my client’s business and web site traffic.• Provide extended support for clients as needed, thus becoming a long-term consultant for them. Specifically assisted a client in translating his business vision into a tangible commodity. Services provided included researching, authoring, and compiling complex technical rules and regulations for two powerlifting federations, curriculum and tests for its officials, award certificates and membership cards for participating athletes, and writing and tracking all correspondence.

Office Manager/Front Desk Receptionist, greeting and preparing patients and charts to be seen by doctor. Accepting and logging payments, scheduling future appointments, preparing itemized bills for external patient billing service. Ordering supplies, creating, modifiying and enforcing office and personnel procedures. Making sure doctor is legally credentialled and licensed, registered with applicable insurance companies, in compliance with current laws and medically acceptable practices, up-to-date on new products, laws, medications and partnering facilities.

Senior Technical Writer / Project Leader• Responsible for the creation and update of medical and dental masters (3,600 manual pages and 7,000 Help pages) to accompany major software releases and all custom enhancements.• Led cross-functional team of programmers, support personnel, and clients to design and enhance documentation to meet the needs and concerns of all parties.• Coordinated each phase of the addition of an online Help System from the initial design to final client delivery.• Supervised four technical writers. Reported weekly project progress to management. Ensured documents and helps written by all technical writers were consistent in form and content. Additional Responsibilities• Created and implemented test plans for completed software development projects, including high-level usability reviews and testing programs for Y2K-compatibility. • Determined client’s current software/hardware configuration and system needs. Extracted and validated data from QSI System to client PC database via PC-sharing WebEx connection.• Researched and performed custom software updates on each individual client system. • Wrote copy for marketing brochures and annual stockholder’s report, summarized software release enhancements, and marketing materials to validate product viability and strength.

• Coordinated all phases of 25 – 35 curriculum development projects simultaneously and within budget from an idea to a finished manual. Advised, scheduled, and directed departmental work assignments for a staff of 13. • Organized, managed, and evaluated curriculum-design meetings and test classes.• Performed final checks on all curriculum projects to ensure technical accuracy, adherence to company standards, and a consistent “look-and-feel.”• Designed, documented, evaluated, and refined curriculum-development standards.