Series 6 Securities LicenseSeries 63 Securities License

Managing small to large scale projects for flush door customersInvestigating and resolving customer complaintsAssisting internal and external customers with order revisionsAssisting customers with supply ordersExpediting high priority orders in order to assist customers with meeting their deadlinesPlanning shipping routes for approximately 3600 doors a weekCompleting shipping paperwork for LTL and FTL shipmentsAnswering general questions regarding flush door manufacturing

Manage converting projects from beginning to end, including the assembly of assorted packsBack-up Planner for all converting machines and the finishing department at ROIConducting Interviews for Customer Support PersonnelMember of the Quality CommitteeMaintain specification files and work orders for numerous converting projectsManage raw materials and finished goods inventory for customers

Managed 1300+ commercial lawn care accounts, including, billing, contracting and collectionsCreating contracts and proposals for potential customersAssisting customers with questions and concerns related to their lawn and landscapeAssisting with Preparation for Growth Sessions (Recruiting)Providing training to new employeesInside SalesAssisting with sales audits

Assisting customers with claims and benefits questionsClaims processing and claims reworkComposing correspondence

Managing a team of approximately 17 associatesAssisting customers and internal associates with claims and benefits questions in a Call Center settingClaims processing and claims reworkDeveloping and providing training to associatesComposing correspondenceAssisting customers with web navigation and trouble-shooting web problems

Supervision of juveniles on Juvenile Intensive Probation (JIPS) and standard probationPreparation of reports and court petitionsTeaching law-related education to elementary school-aged “high-risk” studentsGiving court testimonyMaintaining records and filesProbation Academy completion: 1998Intensive Probation Academy completion: 1999