Teri Hay Email & Phone Number

Boulder, Co

Serve as a board member for the local chapter to support women and girls through local and international service projects, scholarships, and advocacy.• Managed the coordination of identifying members to lead 28 various projects to meet annual goals for the chapter. Provided education on the impact of their contribution to gain buy-in and participation.• Increased participation in the YWPA (Young Women in Public Affairs) scholarship program through outreach to counselors at local high schools. Participated in the committee to select the recipient of the scholarship. • Led the donation drive to provide temporary, furnished housing for 6 women re-entering society after incarceration. This also provided a new network and support system to help them find success through the transition.

Boulder, Co

Built and managed a $2M+ client portfolio made up of 25 accounts. Maintained relationships with multiple key accounts and created a collaborative approach with internal technical teams to meet the customized needs of each client. • Achieved up to 40% YoY revenue growth each year through regular communication with clients; educating and keeping them abreast of new analytical tools and models to enhance their ability to reach their target markets.• Acted as the liaison between the client and internal development teams to meet client objectives and expectations on service delivery.• Increased a client’s target audience response rate by 50%, leading the improvement efforts on 5 of their analytical models resulting in a 15% increase in their overall revenue.• Retained 90% of the client base throughout tenure by providing excellent customer service and anticipating the needs of each client. Received a Quarterly High Achievement Award for retention.• Earned a second Quarterly High Achievement Award for growth and retention consistently bringing in the highest revenue numbers on the team. • Successfully nurtured the relationships between 3 internal departments through proactive communication, replacing a toxic and non-productive environment with a collaborative, results-driven environment.

Longmont, Co

Stepped in to run the family business during a time of crisis, immediately taking over direct responsibility and management of all client services and front office operations. Regularly collaborated with business partner to keep alignment of work efforts between the front office and production.• Led and facilitated an All Hands Meeting with long-term clients providing reassurance that client obligations would continue to be met and business would continue as normal. Retained 100% of clients through the temporary transition.• Successfully negotiated a $100K deal with the builder of the manufacturing site to fix an incorrectly installed roof, covering all materials, supplies, labor, and associated legal fees.• Managed a team of 7 employees implementing a performance management system creating a regular cadence to discuss performance successes and concerns 1:1 with each employee. Retained 100% of staff during tenure.• Worked directly with the accountant and bank to manage cash flow and tax preparation.• Hired an estate attorney and facilitated the steps between them and the company owner to properly set up a trust and will to take care of the business then and in the future, if needed.• Led negotiations with the company’s largest client to drastically increase the volume of work they could support, securing a deal that covered the $20K cost of new equipment plus the requirement of new supply purchases.• Enhanced quality control processes and improved quality documentation records and retention to meet regulation requirements.• Liquidated the business and negotiated a commercial lease to create an ongoing revenue stream for the owner(s) that could not return to the business. Supported all 7 employees in securing new employment prior to their separation at Wellborn.

Louisville, Co

Led a 12-person team responsible for a $5M client portfolio. Team focus was on continual improvement with regular discussions on how to grow accounts and contribute to a revenue growth strategy. Managed client relationships across all organizational levels and acted as liaison between clients and technical teams.• Created a 15% revenue growth YoY for EDS’ largest telecommunications client through partnership on their marketing program.• Collaborated with a team of peers to implement more automation into quality control procedures resulting in an 80% reduction in errors.• Forecasted revenue and expenses for the department, creating team goals to align with meeting the forecasted numbers. • Collaborated with internal technical teams in designing client solutions to drive close rates with clients during the business development proposal process.• Supported employees through a layoff with proactive and transparent communication, creating an environment and opportunity for 80% to secure new employment before their last day with the company.