Teri Rogers Email & Phone Number

Vancouver, British Columbia, Canada

💠Trusted Advisor: Served as the primary point of contact for all administrative, HR, and payroll needs for 300+ employees across 5 departments, earning a reputation for reliability, responsiveness, and exceptional service.💠Operational Excellence: Masterfully managed complex calendars, orchestrated seamless meetings and travel arrangements across multiple time zones, ensuring executives and teams operated at peak efficiency.💠HR & Payroll Specialist: Streamlined HR and payroll processes, efficiently processing 5-20 employee expense reports monthly (totaling $2k-10k) while maintaining meticulous records and ensuring compliance. Skillfully handled sensitive employee inquiries, proactively creating resources to empower employees and resolve issues effectively.💠Recruitment & Onboarding Champion: Played a pivotal role in the recruitment and onboarding process, supporting 15-20 hiring classes annually, ensuring a smooth and positive experience for new hires.💠Data-Driven Decision Maker: Leveraged analytical skills to generate insightful reports, analyze data, and identify areas for improvement in wage equity audits.

Vancouver, British Columbia, Canada

💠Spearheaded a high-impact initiative leading a team of independent contractors to proactively engage existing customers regarding outdated equipment and seamlessly transition them to compatible digital services.💠Empowered team success by providing comprehensive training, clear direction, and ongoing support, fostering a motivated and efficient workforce dedicated to achieving project goals.💠Ensured operational excellence by meticulously monitoring contractor attendance, schedule adherence, and performance metrics, promptly addressing any concerns to maintain high standards.💠Cultivated a positive and productive work environment by implementing fair and consistent disciplinary procedures, promoting accountability and collaboration.💠Streamlined payroll processes by efficiently managing contractor work schedules and accurately submitting timesheets, ensuring timely and accurate compensation.

Vancouver, British Columbia, Canada

💠Delivered exceptional customer service by expertly managing a high volume of inbound calls, addressing diverse inquiries regarding cable, internet, and phone services, billing discrepancies, and technical difficulties.💠Resolved customer issues efficiently and effectively through active listening, problem diagnosis, and step-by-step troubleshooting guidance, escalating complex issues to specialized teams when necessary.💠Proactively enhanced customer experience by identifying and recommending tailored product or service upgrades based on individual needs, driving increased customer satisfaction and loyalty.💠Maintained meticulous customer records within the CRM system, ensuring accurate documentation of inquiries, resolutions, and account updates to facilitate seamless follow-up and personalized service.💠Consistently achieved and surpassed performance targets for call handling time, first-call resolution rates, and sales conversions, showcasing a commitment to efficiency,maintaining customer focus, and exceeding expectations.

Associate Certificate, Payroll And Human Resources

Diploma Of Education, Tourism And Travel Services Management