Implemented and Managed stay-based billing for marketing and commission fees billed to the Franchise hotels. Implemented and Managed Phase 2 of the project deploying the billing of all our Contractual fees for the Domestic properties. Implemented and Managed the Procurement billing to bill the vendors for the products used by the hotels for the Marketing and Transaction fees in their contractual agreements.• Evaluated, designed, prioritized, tested, and implemented system and processes changes, enhancements, and bug fixes. Ensuring SOX compliance.• Collaborated with internal IT and external vendor Kansys to ensure end to end processing was fully understood and efficiently implemented.• Received the Finance Champion team award for our outstanding work for the implementation of the Domestic Franchise billing.• Ensures all ECB billing processes and tasks are completed accurately and on time. • Diligent in ensuring all processes and data sources are working with complete and accurate data. • When an issue arises, effectively manages getting the right people involved to solve the problem and drives the issue to resolution.

Managed Broadband/VoIP Wireless Billing/Provisioning systems for CARE. Implemented Cash payment processing and Invoice Printing/Mailing. Maintain the vendor relationships with Alianza(VoIP), CSG(Invoice printing/mailing) and Qpay(Cash payments). Evaluated, designed, prioritized, tested and implemented system and processes changes, enhancements, and bug fixes. Ensured SOX compliance for BOSS end user access. Conceptualized and implemented Collection changes in the system to manage the customer’s options for payments. (CBI & Promise to Pay) Primary lead on multiple successful projects to optimize efficiencies within CARE and the systems they utilize. Also, began Agile Six Sigma training. Experience with Kaizan, SIPOC, DMAIC and other Six Sigma tools.

Managed & Implemented Cellular Wireless Billing/Provisioning and Point of Sale Systems and the corresponding Vendor relationships with Sentori and MMS. Evaluated, designed, prioritized, tested and implemented system and processes changes, enhancements, and bug fixes. System migration included full changeover from CDMA network to GSM network.

Managed Worldwide Audio and Video Conferencing Rating / Billing processes. Evaluated, designed, prioritized, tested and implemented system and processes changes, enhancements, and bug fixes. Supervised and mentored a department of skilled staff. Wrote and maintained SQL queries. Managed outsourced vendor relationships. Managed the migration of the U.K. duties and systems to the U.S. Conducted sales training seminars.

Managed U.S. and Canadian Audio and Video Conferencing Rating & Billing processes. Supervised and mentored a department of skilled staff. Evaluated, designed, prioritized, tested and implemented system and processes changes, enhancements, and bug fixes. Managed outsourced vendor relationships. Managed the migration of the Canadian duties and systems to the U.S. Conducted sales training seminars.

Held responsible for Accounts Receivable. Administered vacation accrual, payroll and 401K for branches in Colorado, Texas, California and Ireland. Maintained the full functionality and performance of billing and payroll systems. Computerized and maintained production statistics. Implemented new software to process invoices in a timely and efficient manner. Substantially improved the efficiency for invoicing,