Responsible for delivering adult online training within the project. Project onboarded 22,000 CSRs in 5 weeks.Attendance ranged from 2-143 participants.Demonstrated a high level of content knowledge, understanding of adult learning principles, and classroom management.Supported program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying gaps, causes of the gaps, and by providing suggested solutions to management.Deliver complete and understandable systems training, provide sufficient practice time, ensure completeness of information and provide job aids to gain full program knowledge. Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior. Coordinates and administers exams for new hire training classes to include tracking and documenting results and feedback provided.Observed adult learners' classroom participation and level of engagement in the course material and make course corrections or adjustments in course materials and delivery to ensure the needs have been met.Collaborated with team to drive performance and quality of service.Provided recommendations for graduation and/or termination from new hire training.Maintained records of attendance, test results, performance issues.Led activities to ensure smooth training processes.Remained current on leadership theories, frameworks, and practices taught in leadership training, such as adaptive leadership, vertical development, transformational leadership, servant leadership, emotional intelligence, immunity to change, change management, etc., and updates and incorporates into new and existing leadership training.Solicited and provided feedback to increase effectiveness.Microsoft Teams, SharePoint, PowerPoint, Word, Excel, Outlook, Forms, Zoom, Zoom Reports, MS Dynamics CRM, Genesys.

Plan, develop, and coordinate partnership agreements to ensure activities at all levels are carried out, resolve problems encountered, and determine the need for renegotiation. Questions, concerns and issues related to current and potential partners and stakeholders. Establish partnership agreements with local governments, local businesses and community groups in 18 county area to develop specific strategies to eliminate enumeration barriers in specific regions in support of the Decennial Census. Develop presentations, give briefings, conduct meetings and promote partnerships with various governments, local businesses and community groups.

High school substitute teacher with a Masters in Education. Building Substitute at Hillcrest High School.

Part-time receptionist at the Springfield Art Museum. Greet patrons, direct to exhibitions and events, provide community information, ensure a positive experience.

- Implement strategies and relentlessly target goal achievement- Analyze business results and market opportunities to establish stretch goals and strategies to obtain these goals- Conduct Avon Opportunity Meetings and generate interest through influencing, motivation, praise and recognition potential Leaders and Top Sellers• Appoint, Train and Develop New Sales Leaders- Interact consistently with all Sales Leaders following-up to role model, coach, and observe activities, calendar management and performance. Motivate, praise and recognize achievement of others.#3 in Division in Campaigns 4 & 5 2013 for Say Yes to Avon reaching 111.11% over stretch recruitment goal. #41 out of 860 District Sales Managers in the United States.#1 in Division in Campaigns 19 & 20 2013 for You Make It Beautiful recruitment campaign.Routinely met and exceeded recruitment goals in 2013.Achieved 2013 year end bonus for gaining Leadership goals.

· Retail sales with the general public of organic products for the home and garden Missouri Native Plants · Sales support for outside sales · Coordination of calendar for 8 staff members · Setting of bids and installation appointmentsCustomer RelationsAnswers plant related questions with science based answers · Design and implementation of marketing materials · Management of customer database · Creation of periodic e-mail newsletter · Management of social media · Management of trade shows and events

News Talk KSGF. Prospected, developed and maintained station accounts; pursued and developed new business; serviced accounts with avails, presentations, promotions, and research; conceptualized and communicated creative ideas; followed through on production for new business clients; established and maintained customer relationships.

Supported local businesses to gain new and repeat customers through the use of Buyers’ Choice advertising. Assisted entrepreneurs to achieve their goals to grow and develop their businesses through cost-effective marketing strategies. Client generation, creation of advertising design, photography, sales/marketing/customer service consulting.